What are the responsibilities and job description for the Bilingual Call Center Scheduler position at Addison Group?
Job Description
Job Description
Job Title : Bilingual Call Center Representative
Location (City, State) : Houston, TX
Industry : Healthcare
Pay : $18-$20 / hour
About Our Client :
Addison Group is hiring for our client, a well-established and rapidly growing medical practice specializing in retina care. The practice is committed to providing exceptional service to its patients while fostering a supportive and dynamic work environment for its team members.
Job Description :
The Bilingual Call Center Representative will be the first point of contact for patients, providing a positive and welcoming experience. This role involves handling a high volume of calls, scheduling appointments, and ensuring patient inquiries are addressed promptly and professionally.
Key Responsibilities :
- Answer and manage 90-100 inbound calls daily in a professional manner.
- Schedule patient appointments across multiple practice locations.
- Maintain strict compliance with HIPAA regulations to protect patient information.
- Triage calls to determine appropriate actions or referrals to other team members.
- Accurately collect and record patient insurance information.
- Provide outstanding customer service, ensuring patients feel heard and supported.
- Collaborate with other team members to facilitate smooth communication and operations.
- Utilize electronic medical records (EMR) systems for documentation and scheduling.
Qualifications :
Additional Details :
Perks :
Apply today to join a team dedicated to delivering world-class care to its patients!
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-007
Salary : $18 - $20
