Collections Specialist (Government)

• Initiate and manage collections efforts, including tracking and monitoring account receivable, engaging with customer and paying agencies through phone, email, and tag-up meetings to secure payments and address any outstanding balances, and negotiation of payment plans if necessary.
• Navigate challenging conversations with professionalism and sensitivity to optimize recovery results.
• Establish and maintain effective relationships with customers to resolve payment delays and disputes.
• Focus on the prompt and professional resolution of high-volume accounts, effectively prioritizing tasks to enhance productivity.
• Collaborate with various internal teams to address and resolve contract related payment discrepancies.
• Develop weekly and periodic collections forecast and drive collections effort to meet the goal.
• Prepare and analyze AR related reports, including aging summaries and collection performance metrics.
• Continuously evaluate current processes and make recommendations to improve collections process.

Ideal candidate:

• Years of experience: 3 years of collections within government contracting
• Technical Skills: they are on Unanet but that is not required
• Personality/ Soft Skills: friendly, hardworking, not afraid to ask questions, good under pressure, flexible
• Non-negotiables:
• High School Diploma or GED equivalent.
• 3 years of collections experience is required, preferably in a government contracting environment.
• Solid understanding of Account Receivable process from invoice generation to payment collection.
• Intermediate knowledge of Excel, Word, Microsoft Office, and Internet.
• Experience in a high-volume space highly desired.
• Experience in uploading invoices to WAWF and DFAS is preferred.
• Familiarity with government invoicing platforms (e.g. WAWF, IPP) is highly desirable