What are the responsibilities and job description for the Customer Experience Advocate position at Addison Group?
Job Overview
The Claim Specialist (CS) is a key member of our team, responsible for ensuring a seamless claims process for patients who require mobility equipment. This role involves working closely with patients, technicians, and airlines to resolve claims efficiently.
Responsibilities
- Become the Patient's Champion: Build strong relationships with patients and provide outstanding customer service during a potentially stressful time.
- Investigate and manage claims by gathering information, assessing damages, and finding suitable solutions.
- Communicate effectively with all stakeholders, providing updates and support throughout the claims process.
- Develop and implement effective strategies to resolve claims promptly and fairly.
