What are the responsibilities and job description for the Customer Service Representative position at Addison Group?
Job Title: Customer Service Representative
Location: Pinehurst, NC
Industry: Manufacturing
Pay: $19=$21 hr
Hours/Lunch: M-F 8am-4:30pm or 8:30-5
Job Summary: The Customer Service Representative/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order.
Responsibilities:
- Receives customer’s orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
- Arrange freight through TMS.
- Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.
- Ensure customer orders deliver on time.
- Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.
- Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
- Assists assigned Sales staff to help exceed customer’s needs as necessary.
- Assists with answering inbound calls.
- Maintain outstanding customer relationships with all customers.
- Additional duties as deemed necessary by the Supervisor/Manager.
Must Have(s):
Year(s) of Experience: 2 years of Customer service experience out of a product-based environment (Open to call center experience with A-Z assistance)
- Call center, inputting call, taking complaint
Industry: manufacturing and logistics highly preferred, warehouse background
Education: HS Diploma (Preferred associated or bachelor’s degree in Business Administration/Science)
Software: Must have Advanced skills in Word and Excel, experience in an ERP system
AR: Ability to add, subtract, multiply and divide in all units of measure, and use decimals.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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Salary : $19 - $21
