What are the responsibilities and job description for the CX Process Analyst (Technical Writer) position at Addison Group?
Role: CX Process Analyst (Technical Writer)
Location: Saint Paul, Minnesota
Pay Rate Range: $32-$36/hour
Internal Job ID: 10037235
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a CX Process Analyst to join their team. Please contact us today to discuss this opportunity!
Job Responsibilities:
Location: Saint Paul, Minnesota
Pay Rate Range: $32-$36/hour
Internal Job ID: 10037235
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a CX Process Analyst to join their team. Please contact us today to discuss this opportunity!
Job Responsibilities:
- Instructional Design:
- Develop comprehensive instructional materials, including e-learning modules, training manuals, and interactive content.
- Analyze learner needs and objectives to create effective course designs and assessments.
- Apply instructional design theories, models, and principles to create engaging and effective learning experiences.
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Create multimedia content, including videos, graphics, and animations, to support and enhance learning materials.
- Develop and write clear, concise, and engaging content for various platforms, including online courses, webinars, and training sessions.
- Ensure all content is accessible, inclusive, and aligns with organizational standards and branding.
- Create and manage process documentation and support the leadership team with process change requests.
- Manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Coordinate with internal teams and stakeholders to gather requirements and feedback throughout the development process.
- Monitor and evaluate the effectiveness of instructional materials and make improvements as needed.
- Utilize e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS) to develop and deploy content.
- Stay current with emerging technologies and trends in instructional design and content creation.
- Provide support in Customer Support roles during periods of high volume or staffing shortages, ensuring continuous and efficient service delivery across the department.
- Proven experience in instructional design and content creation, including e-learning development.
- Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and LMS platforms.
- Strong writing, editing, and storytelling skills with the ability to create compelling and clear content.
- Experience with multimedia content creation, including video production and graphic design, is a plus.
- Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelor’s degree in related field.
- 3 to 5 years of experience
- Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
- Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
- Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
- Connections: You connect directly with hiring managers from renowned organizations
- Options: You are presented multiple employment options near your home
- Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Salary : $32 - $36
