What are the responsibilities and job description for the Desktop Support Technician position at Addison Group?

Job Description

Role : Desktop Support Technician

Location : Oklahoma City, Oklahoma

Pay Range : Up to $45,000 - $58,000 / year depending on experience

Onsite requirement - Must be authorized to work in the United States now, and in the future, without assistance.

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Technician to join their team. Please contact us today to discuss this opportunity!

We are seeking a skilled Desktop Support Technician to provide hands-on IT support, troubleshooting, and maintenance for end-user systems. This role requires expertise in hardware, operating systems, networking, and Active Directory administration. The ideal candidate will be a problem solver with strong technical and customer service skills.

Key Responsibilities :

Install, configure, and maintain computers, monitors, printers, and peripherals .

Provide support for Windows 10 / 11 , including OS installation, updates, and troubleshooting.

Diagnose and resolve hardware and software issues , ensuring minimal downtime.

Perform user administration in Active Directory (AD) , including account creation, password resets, and permissions management.

Image and deploy systems using standardized imaging techniques .

Troubleshoot network connectivity issues related to workstations and peripherals.

Install and support various applications and operating systems .

Collaborate with IT teams to ensure efficient problem resolution and escalate issues when necessary.

Qualifications :

2 years of experience in desktop support or IT help desk roles .

Proficiency in Windows 10 / 11 OS, imaging, and troubleshooting .

Strong understanding of networking concepts (TCP / IP, DNS, DHCP).

Experience with Active Directory user administration .

Familiarity with computer hardware, peripherals, and printers .

Excellent problem-solving and communication skills.

Ability to work independently and prioritize tasks effectively.

Preferred Qualifications :

Certifications such as CompTIA A , Microsoft Certified : Modern Desktop Administrator , or equivalent.

Experience with IT service management (ITSM) tools .

Scripting or automation knowledge (PowerShell, batch scripting).

If you're a proactive IT professional looking for a dynamic role in a fast-paced environment, please apply here today!

Why choose Addison?

Pay : We negotiate high salaries using U.S. Bureau of Labor Statistics

Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

Permanent Employment : Many of Addison’s job openings lead to potential permanent employment

Connections : You connect directly with hiring managers from renowned organizations

Options : You are presented multiple employment options near your home

Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-010

Salary : $45,000 - $58,000

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