ERP Systems Manager, Microsoft Dynamics 365

Job Title: Manager – ERP Systems (Microsoft Dynamics 365)

Department/Division/Location: Information Technology

Date Prepared/Revised: Feb 2025

Reports to the VP of IT

Location: DFW Metroplex

Summary

This position will be responsible for managing the implementation of Microsoft’s Dynamics 365 ERP system across locations in Canada, Mexico, and the U.S. as part of a global effort to migrate company to a single ERP system.

Essential Functions

• Manage the business analysis, software configuration and development, implementation, and change management activities of a Microsoft Dynamics 365 ERP implementation.
• Develop, implement, and maintain a detailed project work plan, including traceable requirements, appropriate controls, governance structures and monitoring to ensure timely, on-budget and quality outcomes.
• Present monthly updates to the executive steering committee. Develop program-level communications to all stakeholder levels.
• Balance scope, schedule, budget, quality and risks, while monitoring, reporting and responding to issues and risks associated with the project
• Develop and implement change-management strategies to help ensure a beneficial transition to the new system while mitigating disruption.
  
  

Essential Qualifications

Required skills/competencies:

• Excellent communication and interpersonal skills. Demonstrated ability to communicate and present complex information to technical and business partners, both verbally and in written form.
• Fluent in manufacturing and distribution principals with deep knowledge in the following core business processes: Procure to Pay, Order to Cash, Record to Report, Plan to Produce
• Strong change management leader
• Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
• Proven ability to work remotely and independently
• Ability to work with teams to uncover, define and document business processes and align them to system processes
  
  

Required Experience

• Project/program management experience in complex mid to large sized programs managing workplan, project scope, finances, contractors, and vendors.
• 10 years of relevant business application project delivery experience
• 5 years of experience in leading complex teams in delivering full life cycle, large-scale ERP implementations to successful business outcomes
• 5 years of hands-on software implementation experience with Microsoft D365 Finance and Supply Chain or previous versions
• Industry experience in Industrial Products
• Experience creating training/user documentation
• Exposure to project related work and standard software implementation artifacts
  
  

Preferred Education/experience

• Bachelor or master’s degree in computer science, Information Systems, or related technical studies.
• PMP, Project Management Professional, Certification
• Dynamics D365 F&O certifications
• Experience working in matrixed environments