What are the responsibilities and job description for the Help Desk Support Technician position at Addison Group?
Role: Help Desk Support Technician
Location: Tulsa, Oklahoma
Pay Rate Range: $45,000 - $65,000 / year depending on experience
Overview
Our client is are seeking a dedicated and skilled Help Desk Support Technician to join our team! This individual will play a key role in providing Tier 1 and Tier 2 technical support, assisting end users with hardware, software, and system issues across both Windows and Mac environments.
Key Responsibilities
Why choose Addison IT?
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Location: Tulsa, Oklahoma
Pay Rate Range: $45,000 - $65,000 / year depending on experience
- Onsite requirement - must be authorized to work in the United States now, and in the future, without assistance.
Overview
Our client is are seeking a dedicated and skilled Help Desk Support Technician to join our team! This individual will play a key role in providing Tier 1 and Tier 2 technical support, assisting end users with hardware, software, and system issues across both Windows and Mac environments.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for end users across hardware, software, and peripheral issues
- Diagnose and resolve technical issues via phone, email, or in person
- Support both Windows and Mac operating systems
- Utilize ticketing systems (ZoHo preferred) to track, prioritize, and document support requests
- Communicate effectively with users to provide status updates and technical solutions
- Escalate complex issues to senior support or specialized teams as needed
- Maintain a high level of customer service and professionalism
- Proven experience in a helpdesk or technical support role
- Strong troubleshooting skills with both hardware and software
- Familiarity with Windows and macOS operating systems
- Experience working with ticketing systems, preferably ZoHo
- Excellent written and verbal communication skills
- Strong customer service mindset
- Previous experience in a fast-paced IT support environment
- Relevant IT certifications (CompTIA A , ITIL, etc.)
Why choose Addison IT?
- Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
- Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
- Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
- Connections: You connect directly with hiring managers from renowned organizations
- Options: You are presented multiple employment options near your home
- Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Salary : $45,000 - $65,000
