Product Manager

MSP Product Manager

Austin, TX

120K-$130K

Position Summary :

As the MSP Channel Product Manager, you will deliver solutions that meet customer requirements, product research, planning, marketing, and driving product revenue for the organization. The MSP Channel Product Manager will take leadership of a wide range of projects and systems from beginning to end, and will be the point person for planning, communication, and delivery of all architectural design, procurement, and implementation requirements of projects. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing products and requirements, defining the product vision, evaluating products that meet our system needs, ensuring our product margins are maintained, and working closely with the marketing department to deliver winning products.

Responsibilities :

• Conduct market research to identify SMB IT market needs and trends.
• Assist with defining the product strategy and roadmap in remote monitoring management, backup and recovery, help desk, firewalls, cybersecurity, and cloud services that meet the needs of our franchising system while maximizing company revenue and profitability.
• Gather feedback from end-user customers and franchises.
• Work with the Director of Service Delivery, Corporate Store VP, and CEO in the Selection of Strategic Partners that meet the company's requirements.
• Develop and execute in-depth training for the product roll-outs, including qualifying questions, elevator pitches, product sales strategies, certifications, and client-facing marketing materials.
• Competitor Analysis - Be an expert regarding the competition - compare the company's products to competitors' products to assess our differentiators.
• Work cross-functionally with teams to provide clear communication, business-based prioritization, and definition of precise scope and planning.
• Cultivate and work with external third-party strategic partners.
• Develop technical knowledge of the complete suite of managed services and cloud products in order to produce a complete value proposition for the franchises.
• Develop training materials for our product offerings & place them in our LMS.
• Measure and report on product revenue performance.
• Ensure we hit revenue targets for each product solution yearly.
• Test potential new products to ensure they meet our organization's requirements
• Run business case pilot programs with early-stage products as approved by the organization.
• Provide support on the product suite.
• Help with the content for the website, marketing materials, and educational training
• Host FD and product webinars
• Achieve revenue target for each solution yearly.

Requirements :

The Managed IT Product Manager must possess clear and effective communication skills, both verbal and written. Strong interpersonal skills with the ability to listen and facilitate a diverse leadership team through the requirements-gathering process. Must be a problem solver with the initiative to think critically and identify improvement opportunities. The successful candidate will be able to work independently, is detail-oriented, and will have outstanding time management and planning skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary : $120,000 - $130,000