Collections Specialist, Legal Services

Position: Collections Specialist

Location: Downtown NYC (Hybrid)

Salary: $85K –$100K Bonus OT

NYC based downtown Law Firm seeks a Collection Specialist to join their Team!

Key Responsibilities:

• Contact clients regarding overdue bills via email, phone, and written correspondence, maintaining a professional yet firm approach.
• Leverage Aderant’s collection module software to analyze client account histories, identify payment trends, and flag potential delays.
• Coordinate with attorneys and support staff to resolve disputes or e-billing rejections using BillBlast and Aderant as the primary communication platforms.
• Ensure timely follow-up on overdue invoices, utilizing the Aderant Collection Module and prior communication notes to maintain strong client relationships.
• Collaborate with finance and accounting teams to apply payments accurately and resolve misallocations or client advances related to vendor payments.
• Oversee daily collections operations, monitoring team performance against KPIs and ensuring adherence to collections policies and best practices.
• Develop and implement KPI performance metrics to drive efficiency, focusing on AR reduction and rapid collection of overdue bills.
• Collaborate with and mentor the collections team, fostering a culture of continuous learning, communication, and coordination for optimal team performance.
• Assess the effectiveness of current collections processes and recommend improvements or technologies to streamline workflows and reduce delinquency.
• Stay on top of the submission and monitoring of invoices through client e-billing platforms (e.g., Serengeti, CounselLink, etc.).
• Ensure compliance with client billing guidelines, addressing any rejected or disputed invoices promptly to resolve issues.

Qualifications:

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• Minimum of 5 years of experience in a collection’s role within a law firm or professional services environment.
• Proven track record of reducing AR and improving cash flow in a legal or corporate setting.
• Aderant BillBlast knowledge required