What are the responsibilities and job description for the Account Director position at ADDO?
ADDO.
Latin for “inspire,” ADDO exists to Inspire People Today To Impact Tomorrow.
VALUES.
- PASSION: we approach our work with energy and enthusiasm.
- PEOPLE: we care about people and humbly serve them.
- GRIT: we do whatever it takes to accomplish our goals.
- WOW: we create uniquely better solutions.
- COMPETITION: we fiercely compete and consistently improve.
WHAT WE DO.
At ADDO, we live out our mission by helping purpose-driven leaders create remarkable guest experiences.
ADDO's Creative Consulting team serves world-class brands by developing strategies and solutions that deliver remarkable guest experiences. Our client work is crafted to drive business growth while keeping people the priority, both the guests of a brand and the employees who diligently serve them.
We do this through the following areas of focus:
- Customer Experience & Employee Experience Strategy
- Content Production
- Experiential Activation
- Program & Campaign Support
ACCOUNT DIRECTOR ROLE.
The Account Director leads the success of their account by driving exceptional client results, coordinating ADDO’s internal team and processes, and building trusted relationships with each client.
You’ll do this by being obsessed with:
- Building deep-rooted relationships with purpose-driven clients.
- The success of each client in the account.
- Industry trends and outside perspectives.
- Intimately knowing the leaders, business, challenges, priorities, and target audiences for your account.
- Winning, scoping, and executing remarkable work.
- A genuine enthusiasm for serving others.
WHAT YOU’LL DO.
- Steward client satisfaction, management, and communications.
- Reach revenue & profitability goals for the account.
- Build a growing opportunity pipeline for the account.
- Set and manage reasonable client expectations.
- Work cross functionally with the broader Creative Consulting Team to ensure excellent work product.
- Lead the client in each engagement for the account (scope, schedule, and profitability).
PREFERRED QUALIFICATIONS.
- At least 5 years of experience managing clients for creative or strategy-focused projects.
- A proven track record in professional services environments, such as: consulting (especially with a focus on customer/employee experience), brand strategy, or experiential marketing. Bonus if you've worked with complex foodservice or retail clients.
- A passion for turning data into actionable strategies—you’re experienced in marketing measurement and optimization.
- A process-oriented mindset, capable of mapping out complex scopes of work and detailed project timelines.
- Compelling communication and presentation skills, both written and verbal.
- A natural problem-solver and self-starter who loves making things happen.
- An insatiable curiosity about evolving culture trends.
- A love for scrappy, resourceful environments where initiative, creativity, and
- adaptability are required.
WHAT WE OFFER.
- Full-time, in-office 4 days per week, remote optional every Friday
- Profit Share (ADDO shares 50% of profits with Team Members)
- Unlimited PTO
- Matching 401k (eligible after 6 months of employment)
- Healthcare Stipend
- Joyful Culture