What are the responsibilities and job description for the Product Manager - Merchant Onboarding, Servicing & Fulfilment position at ADDSOURCE?
Job Details
Sr. Product Manager Merchant Onboarding, Servicing & Fulfilment
Pittsburgh, PA / Dallas, TX
Overview:
We are seeking an experienced Product Manager with a strong background in Onboarding, Servicing, and Fulfilment within the banking domain. The ideal candidate will be responsible for developing and enhancing customer-centric products and services that streamline onboarding processes, improve servicing capabilities, and optimize fulfilment operations. You will work closely with cross-functional teams to ensure that our banking solutions meet regulatory requirements and deliver exceptional customer experiences.
The Role
Responsibilities:
- Define and implement the product strategy for Onboarding, Servicing, and Fulfilment within the banking sector, ensuring alignment with regulatory standards and business objectives.
- Analyze and map the customer journey for banking products to identify key touchpoints and areas for improvement in onboarding and servicing processes.
- Collaborate with internal stakeholders, including compliance, risk management, operations, sales, and customer support, to gather insights and requirements for product development.
- Ensure that all onboarding and servicing processes comply with relevant banking regulations (e.g., KYC, AML) and internal policies.
- Prioritize the product backlog based on customer needs, business priorities, and regulatory requirements, ensuring that features are well-defined and ready for development.
- Create detailed user stories and acceptance criteria that reflect the needs of both customers and the bank, ensuring a seamless onboarding and servicing experience.
- Work closely with design, engineering, and QA teams to deliver high-quality product features on time and in accordance with specifications.
- Define, monitor, and analyze key performance indicators (KPIs) to assess product performance, customer satisfaction, and operational efficiency.
- Stay updated on industry trends, competitive landscape, and best practices in banking to inform product development and drive innovation.
- Develop and deliver training materials for internal teams and customers to ensure effective utilization of banking products and services.
- Gather feedback from users and stakeholders post-launch to identify areas for enhancement and optimization in onboarding and servicing processes.
Requirements:
You are:
- Bachelor's degree in Business, Finance, Product Management, or a related field. An advanced degree (MBA) is preferred.
- Proven experience as a Product Manager or similar role in the banking or financial services industry, with a focus on onboarding, servicing, and fulfillment.
- Strong understanding of banking regulations, compliance requirements, and best practices in customer onboarding and servicing.
- Excellent analytical and problem-solving abilities, with a strong focus on customer outcomes.
- Exceptional communication and interpersonal skills, with the ability to lead cross-functional teams and influence stakeholders.
- Proficiency in product management tools (e.g., JIRA, Trello, Confluence) and data analysis tools (e.g., Excel, SQL).
- Ability to manage multiple projects and priorities in a fast-paced and evolving environment.
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