Box Office Manager

Performing Arts Center (Adelphi PAC)

JOB SUMMARY:

Will assume responsibility for ticket sales services, creation and supervision of patron database and management of all accounting functions of the Adelphi PAC Box Office.

Title Position Reports To: Executive Director, Performing Arts Center

SALARY INFORMATION:

In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $38,700 - $41,700. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.

Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.

RESPONSIBILITIES & DUTIES:

1. Manage the operations of the Adelphi PAC Box Office including supervising and scheduling staff, developing and maintaining policies and procedures and maintaining a positive image of the box office among internal and external constituencies.

2. Oversee and insure accuracy of ticketing process (including online, phone, mail and in-person sales) and income reporting. This includes tracking cash, credit card, check and interdepartmental sales in accordance with University policies and procedures as well as responding to regular audits.

3. Provide ticket and event services to Adelphi University (at the direction of the Executive Director of the Adelphi PAC) with a concentration on events happening in the Adelphi PAC.

4. Coordinate event details and procedures (as related to the Box Office) for all Adelphi PAC events in conjunction with the Executive Director, technical staff and front of house staff.

5. Hire all box office employees and supervise their training on box office procedures and customer relations.

6. Coordinate record management including, but not limited to, patron database, transaction histories, customer donations and merchandise.

7. Oversee and process all group sales services, ticket promotions and ticket subsidy programs.

8. Other duties as assigned by the Executive Director, AUPAC.

REQUIREMENTS:

1. Ability to be organized and pay attention to detail.

2. Ability to prioritized workload according to volume, urgency, etc.

3. Extremely strong interpersonal skills.

4. Basic accounting and bookkeeping skills for daily, weekly and monthly reporting.

5. This position also requires administrative experience with the Microsoft Office suite, ticketing and patron database software, and personnel scheduling.

6. Advanced computer skills.

7. The ability to maintain a flexible schedule is critical as this position will require frequent evening and weekend hours.

PHYSICAL REQUIREMENTS:

• N/A

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree preferred in similar field of study with 3 or more years professional experience in professional theatre OR educational theatre box office operations.

• Must have a clear record of accomplishment in a similar position of responsibility, broad familiarity with working within a higher education community, a demonstrated ability to manage personnel and budgets, and experience building collegial working relationships.

POSITION(S) SUPERVISED:

• Student Box Office Staff

  ABOUT ADELPHI:

  Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi is one of just four companies and the only university on Long Island to be named among America’s Best Employers by State for 2023 by Forbes. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,400 students at its beautiful main campus in Garden City, at learning hubs in Brooklyn, the Hudson Valley and Suffolk County, and online. The University offers students 70 undergraduate programs, 93 master’s degree and doctoral programs, and 64 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 119,000 graduates across the country, a growing enrollment of students from 44 states and 76 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.

  ABOUT THE COLLEGE OF ARTS AND SCIENCES:

  The College of Arts and Sciences at Adelphi University is a community of educators, learners and creators committed to advancing the values of diversity, equity, inclusion, accessibility, global citizenship and sustainability. These principles enrich our community, promote meaningful relationships, enhance our experiences, allow us to prioritize care for those most vulnerable and improve the long-term well-being of all. This mission drives the College of Arts and Sciences to meaningfully engage and center members of communities that have been historically, institutionally and systemically silenced and oppressed. We further support and champion initiatives, activities, discussions and practices in scholarship, creative work, teaching and service at the University and in the broader community that apply, critique, challenge and improve upon these principles in praxis. We strive to create a more socially just institution, society and world.