What are the responsibilities and job description for the Field Service Technician (100%, FT)-Days position at Adena Health?
The Field Service Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, by telephone, or Incident) in a timely and accurate fashion, and provide caregiver assistance where required.
Duties/Responsibilities
- Demonstrates knowledge of and supports hospital and IT mission, vision, value and promise statements, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Install, configure, test, maintain, monitor, and troubleshoot caregiver and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Where required, administer and resolve issues with associated caregiver workstation network software products.
- Receive and respond to incoming calls, pages, and/or incidents regarding desktop problems. Participates in on-call 24x7 on-call rotation with support team
- Ensure that desktop connection, ie. network jacks are in proper working order.
- Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
- If necessary, liaise with third-party support and PC equipment vendors.
Position specific Knowledge, Skills, and Abilities
- Proficiency in desktop operating systems and applications
- Strong customer service and relationship management skills
Minimum/Required Qualifications
- Bachelor's Degree or equivalent experience. Concentration in Healthcare or IT field preferred.
- 3-5 years of desktop support experience
- 3-5 years of experience installing operating systems
- 3-5 years of experience in network system administration
