Behavioral Health Front Desk Associate

Multi-location substance use disorder treatment facility is offering an excellent career opportunity for an individual interested in a receptionist/office support position.

This position is a full time (32-40 hours per week) non-exempt position, that reports to the Administrator and is responsible for supporting the clinical and administrative operations of the agency.

Duties include but are not limited to:

• General office support
• Greets patients
• Telephone and in-person reception tasks
• Scheduling and checking in patients
• Checking insurance coverage
• Data entry
• Filing & file storage management
• Collect and store client data in a manner that meets HIPAA requirements
• Processes all incoming and outgoing correspondence as assigned
• Acts as liaison between staff and management
• Order office supplies and keep inventory of stock
• UA collection (when needed)
• Other duties as assigned

The ideal candidate:

Positive attitude with great energy

Strong verbal and written communication skills

A self-starter

Problem solving skills

Attention to detail

Independent worker

Knowledge, Skills, and Abilities:

High School Diploma or General Education Degree (GED) required.

One year clerical/receptionist experience; or two years customer service experience.

HIPPA knowledge required.

Knowledge of telephone etiquette and adequate oral and written communication skills.

Communicate clearly and concisely, verbally and in writing.

Deliver excellent client services to both internal and external parties.

Work appropriately and effectively with internal and external parties.

Understand and comply with organizational policies, procedures and systems.

Prior office experience in a medical setting preferred.

Strong organizational skills and ability to multitask.

Positive and cooperative attitude in working and communicating with individuals at all levels of the organization.

Knowledge of medical/insurance field a plus, but not required.

Computer skills required. Proficient in Word, Adobe, and Excel preferred.

Accountable for dependability, arriving to work on time and for working when scheduled.

Conditions of Employment:

· Pass a criminal background, Office of Inspector General (OIG) and System for Award
Management (SAM) checks, and pre-employment drug screen.

· Individuals selected for this position may be required to work various shifts and/or
provide coverage at our rural office when needed.

· Must be 18 years of age or older.

· Note: ADEPT is a Drug Free Workplace in accordance with federal law and conducts pre-employment drug testing.

Benefits:

· Medical benefits available after 60 day probationary period.

· Paid sick leave accrual in accordance with WA State Paid Sick Leave Law.

· Vacation accrual after 90 day probationary period.

· Six (6) core paid holidays after 90 day probationary period.

Salary:

· Competitive wages offered; wages determined upon experience.

Job Type: Full-time

Pay: $16.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20