Post-Sales Support Leader

AdeptAG

Oberlin, OH Full Time

POSTED ON 4/7/2025

AVAILABLE BEFORE 5/6/2025

What are the responsibilities and job description for the Post-Sales Support Leader position at AdeptAG?

**Service Leadership Opportunity**

We are seeking an exceptional Director of Post-Sales Service to join our dynamic leadership team at AdeptAg. As a leader in the controlled environment agriculture industry, we provide innovative and cost-efficient solutions to growers across North America.

**Job Responsibilities**

This role involves leading our Parts and Service teams, ensuring seamless post-sales scheduling of installations and commissioning, customer support, field repair, and parts fulfillment. The ideal candidate will bring deep industry experience and a strong operational mindset.

**Key Performance Indicators (KPIs)**

Improved service response times.
Enhanced customer satisfaction and retention.
Increased parts fulfillment and reduced issue resolution time.

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