Inside Sales

Description

Adherex Group is a dynamic and innovative organization that delivers premium adhesion solutions and services for distributors, end users and OEMs in the industrial packaging and manufacturing markets. We are committed to delivering high-quality services and cutting-edge solutions tailored to meet our clients' unique needs. At Adherex Group, we foster a culture of collaboration, innovation, and continuous improvement, empowering our team members to grow professionally while making a tangible impact in their fields.

With a focus on excellence and customer satisfaction, we work closely with a diverse range of clients, offering customized strategies and solutions that drive success. Join our team and be part of a forward-thinking company that values creativity, integrity, and a passion for excellence.

Job Summary:

The Inside Salesperson is responsible for generating revenue by proactively reaching out to potential and existing customers, identifying their needs, and providing product or service solutions. This role involves managing customer accounts, including primary ownership of specified accounts for Tapes and Films. This position also involves collaboration with various departments to ensure customer satisfaction and to achieve sales targets.

Job Duties:

• Initiate and maintain contact with potential and existing customers via phone, email, and online platforms to generate sales leads.
• Facilitate management of Sales Development projects between Adherex and customers.
• Build and nurture strong relationships with customers to enhance loyalty and repeat business.
• Develop a deep understanding of the company’s products and services to effectively address customer inquiries and recommend suitable solutions.
• Track and report on sales activities, including lead conversion rates, customer feedback, and market trends.
• Identify opportunities to upsell or cross-sell additional products or services to meet customer needs.
• Resolve customer issues or complaints promptly, working with relevant departments to ensure a positive customer experience.
• Work closely with the outside sales team and other departments to ensure smooth operations and customer satisfaction.
• Conduct follow-up activities to ensure customer satisfaction and secure future sales opportunities.
• All other duties as assigned.

Physical Requirements:

• Ability to sit for extended periods of time, often for several hours at a desk or workstation.
• Frequent use of hands to operate a computer keyboard, mouse, and other office equipment.
• Ability to handle documents, use office tools like staplers or hole punchers, and perform data entry tasks.
• Occasional reaching above or below shoulder height to access files, documents, or office supplies.
• Occasional walking within the office to attend meetings, retrieve documents, or collaborate with colleagues.
• Light lifting, usually up to 10-20 pounds, which may include carrying files, small office equipment, or supplies.
• Ability to view computer screens for extended periods.

Adherex Group is an Equal Opportunity Employer

Qualifications

Education and Experience:

• Bachelor's degree in Business, Communications, Sales or related field is required
• Minimum 2 years of sales, customer service and/or account management experience.
• Minimum 2 years working in packaging; specifically, with film and tape industry preferred.

Required Skills/Abilities:

• Excellent commercial and interpersonal skills; ability to effectively communicate with new and existing customers.
• Ability to establish and maintain effective working relationships with sales and production teams to support our customers’ demands.
• Strong knowledge of film and/or tape preferred.
• Ability to multi-task and meet demanding deadline expectations.
• Excellent organizational skills.
• Ability to analyze and solve problems, offering practical solutions to customers.
• Strong computer skills in Word, Excel, PowerPoint, and Adobe.
• Self-motivated, with a result driven approach and a commitment to maintaining high customer satisfaction levels.