Sales Operations & CRM Analyst

Description

Job Summary:

The Sales Operations & CRM Analyst is part of the Finance organization and reports to the Manager of Data Analysis. This position will work cross functionally with Sales, Finance, Customer Service and Operations. This position will support our sales team and will help to improve the performance of our team through sales reporting and business intelligence tactics. The primary responsibility will be to produce reports on customer sales trends as well as the performance of our products. This person will be responsible for forecasting future trends and initiating incentive programs to help our team meet their goals. The position will also support efforts to implement improvements, maintain and support our current Customer Relationship Management (CRM) tool, ZOHO.

Job Duties:

• Assess current sales performance and strategy with supporting data and metrics.
• Oversight of pricing models and direct management of pricing administration.
• Execute sales reporting and business analytics.
• Administration of the CRM including upgrades and reports on utilization / effectiveness.
• Contributor to upgrades in Demand Planning and Inventory Management processes.
• Lead the creation of Sales tools and information (dashboards)
• Facilitate / business partner in cross-functional initiatives including the SIOP process.
• Analyze market trends and report on how to better compete.
• Initiate incentive programs to improve performance.
• All other duties as assigned

Position offers hybrid work schedule

Adherex Group is an Equal Opportunity Employer

Qualifications

Education and Experience:

• High School Diploma, GED or equivalent required.
• Bachelor's degree in business or mathematics, or 5 years of similar work experience in lieu of a degree.
• Minimum 2 years’ experience with customer service and/or sales.

Required Skills/Abilities:

• Proficient with Power BI and Excel PIVOT tables
• Experience as a business analyst or in a data analysis role.
• Analytical problem-solving skills.
• Proficiency with CRM, ERP, and database software.
• Demonstrated analytical, problem solving and interpersonal skills.
• Strong organizational, communication (verbal and written) and relationship skills conducive to collaboration.
• Excellent presentation skills before large and small groups.
• Ability to multi-task in a deadline driven environment.
• Detail-oriented with an appreciation for quality control.
• Ability to work independently and ask for help when needed.

Physical Requirements:

• Ability to sit for extended periods of time, often for several hours at a desk or workstation.
• Frequent use of hands to operate a computer keyboard, mouse, and other office equipment.
• Ability to handle documents, use office tools like staplers or hole punchers, and perform data entry tasks.
• Occasional reaching above or below shoulder height to access files, documents, or office supplies.
• Occasional walking within the office to attend meetings, retrieve documents, or collaborate with colleagues.
• Light lifting, usually up to 10-20 pounds, which may include carrying files, small office equipment, or supplies.
• Ability to view computer screens for extended periods.