What are the responsibilities and job description for the Client Support Associate position at ADI Management?
At ADI Management, we partner with leading telecommunications companies globally and are dedicated to strengthening these relationships for the long term. We are on the lookout for exceptional individuals eager to start a career that delivers valuable services to our clients and their customers. We are seeking a skilled candidate to join us as a Client Support Associate.
Our Client Support Associates aim to deliver unparalleled client experiences from the first interaction and through every follow-up. We focus on enhancing the value of our client's services and customizing our offerings to meet individual needs. Our Client Support Associates prioritize personalizing every interaction, ensuring clients have a trusted, long-term point of contact. If you thrive in a team environment, are solutions-oriented, possess strong communication skills, and enjoy consistent interaction with people, we strongly encourage you to apply.
Client Support Associate Responsibilities:
- Provide tailored solutions to clients based on their specific needs and service issues by answering questions and assisting with contract negotiation, closing sales, and customized packages
- Gain comprehensive knowledge of our services, products, and sales promotions through company meetings, webinars, and detailed review of flyers/email updates
- Open new client accounts and accurately input confidential information in a timely manner
- Refer concerns, problems, and questions to upper-level management as needed
- Maintain high-quality service aligned with client policies and guidelines by maintaining a positive attitude and responding to clients calmly
Qualities of a Client Support Associate:
- Perform exceptionally under pressure and manage multiple responsibilities simultaneously
- Adopt a solution-oriented approach, with the ability to resolve customer issues in real-time
- Exhibit proactivity and efficient time management skills
- Demonstrate excellent active listening skills
- Accept and act on critical feedback related to communication skills, system proficiency, and other required standards for day-to-day tasks
Education/Experience We Are Looking For:
- High School Diploma or equivalent required
- 0-2 years of previous experience in customer service, customer support, call center, or retail
Perks of Joining Our Client Support Team:
- Business casual dress code
- Exceptional team development opportunities
- A positive work environment with weekly team events
- Career longevity in an essential business
- Holidays off and holiday events for team enjoyment
- Weekly incentives and bonuses
Job Type: Full-time
Pay: $850.00 - $1,150.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $850 - $1,150
