Field Support Manager - Chicago

Adient Aerospace is a Joint Venture between Adient and Boeing. Boeing brings a deep knowledge of Aerospace, and Adient is the world’s leader in automotive seating. At Adient Aerospace, it is our mission to deliver innovative seating design through precise operational excellence, resulting in a superior customer experience. We bring the right pieces together, in precisely the right way, at precisely the right time.

Adient Aerospace is looking for a Field Support Manager to join our team. We look for highly proficient individuals who are collaborative, value diversity, enjoy working as a team, and share our passion to succeed. We invest in our employees with opportunities for professional development and we offer competitive benefits.

Are you the right piece to complete our puzzle?

JOB SUMMARY

The Field Support Manager is accountable for oversight of Adient Aerospace hardware quality and risk management throughout the product life cycle. This role provides independent oversight of the installed product, installation activities, parts management and product quality, and performance in the field to ensure that all requirements are effectively met. The Field support Manger will also provide analytics to Adient Aerospace on the efficacy and efficiency of the product and customer concerns. This position requires excellent teamwork and written/oral communication skills to effectively collaborate with various disciplines, suppliers and customers. The position requires sound technical judgment and problem-solving skills to generate innovative solutions and to adapt to failures and issues.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Serves customers by providing product and service information and resolving product and service problems
• Maintains customer records by updating CMM’s, Training manuals, and parts needs.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential repairs or services to management by collecting customer information and analyzing customer needs.
• Prepares product for service bulletins or service letters by arranging needed information for customers to implement changes.
• Contributes to team effort by accomplishing related results as needed.
• Assures compliance with FAA regulations and quality standards.
• Manages the replacement order process for defective or OEM damaged components.
• Establish and maintain positive working relationships with customers through frequent oral and written communication
• Success criteria for this position will be submitting and presenting to senior management monthly program reviews and external customer quarterly program performance reviews.
• Applies training techniques to airline customers and others as required.
• Works with Airline supply chain teams on Adient spares.

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

Education:

• A High School Diploma or equivalent is required
• An Associate Degree, Trade/Technical Certificate, and or Bachelor’s Degree is preferred

Experience:

• 3 years of direct experience is required.

Skills:

• Technical capacity, problem solving/analysis, leadership, project management, initiative, time management, and communication proficiency

Other:

• Extended or irregular hours may be required.
• Must be authorized to work in the United States.
• Adient Aerospace is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company.
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future.
• Tasks may vary slightly based on products produced at a division.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SUPERVISION PROVIDED TO THE POSITION

• Direction is provided for assignments in terms of desired outcome (goals), timing and budget. Work is reviewed or measured in terms of meeting organizational objectives and schedules.

LEADERSHIP RESPONSIBILITY

• Manages team for adherence to organizational goals, operating policies, and budgetary guidelines. Manages team performance and is responsible for training and coaching.

PROBLEM SOLVING

• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives.

LANGUAGE SKILLS

• Ability to communicate clearly and effectively in English, both verbally and in writing.

BENEFITS / COMPENSATION
Adient Aerospace offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Salary Range Transparency: $95,000 - $120,000 annually, depending on candidate qualifications

Featured Benefits:

• Up to 7% bonus potential (for bonus eligible positions)
• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks:

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture