What are the responsibilities and job description for the Customer Service Representative position at AdientOne Consulting?
The Customer Service Representative - Millennium Lighting is responsible for assisting customers with pre / post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
The job requires someone who can work independently with integrity, attention to detail, and strong organizational skills. Customer service experience, particularly in order entry and email communication, is vital. This position will self-manage and interact with various associates from other departments. This position will work closely with the Warehouse, Product Development, Purchasing, Brand Experience and Marketing groups as well as senior management.
Must Haves :
6 months emailing correspondence experience
6 months Microsoft Word and Excel
2 years' meaningful work experience preferred-customer service related
Responsibilities :
One Touch Resolutions : Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Satisfaction Survey : Working with managers to meet the satisfaction survey goal at or above group average.
Phone Calls : Answering customer calls and assisting with any scenario presented.
Emails : Answering customer emails within 24hrs and assisting with any scenario presented.
Warranty Orders : Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
Return Merchandise Authorization : RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
