Front Desk Receptionist/ Concierge

Job Summary:

• Provides personal services to employees and guests such as a office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.

RESPONCIBILITIES:

• Displays a warm friendly, professional greeting to all those entering the property.

• Answers telephone in friendly, professional manner.

• Maintains accurate records of service requests and status.

• Maintains records and logs of service requests and tracks their status.

• Responds promptly with accurate and thorough information according to the specific request.

• Arranges and confirms recreational, dining, and/or business activities.

• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

• Follows security and emergency procedures as defined for the property.

• Responds to emergency situations in a calm, efficient manner.

• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

• Ability to write routine reports and correspondence.

• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.

• Ability to assess circumstances, empathize and offer help.

• Ability to calculate simple figures such as percentages.

• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

• Good organizational skills.

• Ability to work flexible work schedules based on office needs.

MUST HAVES:

• Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience.

• HS Diploma or GED required, Hospitality accreditations preferred.

• Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.

• Physical ability to assist. Able to lift 30 lbs.

Summary:

Responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

Job Type: Contract

Pay: From $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience working on Hotels?
• Are you comfortable with shift Tuesday, Wed, Thursday (Part time based on busy office days) * 7:30am-4:30pm?

Work Location: On the road

Salary : $25