What are the responsibilities and job description for the Bank Customer Service Representative position at Adirondack Bank?
Job Overview
We are seeking a highly motivated and detail-oriented Bank Customer Service Representative to join our team at Adirondack Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service to individuals and businesses, processing various financial transactions in a timely and accurate manner, and delivering referrals to expand the customer relationship.
Key Responsibilities:
- Provide courteous and knowledgeable service to customers, answering their inquiries and addressing their concerns in a timely and thorough manner.
- Process cash transactions, deposits, withdrawals, and other financial services with accuracy and efficiency.
- Initiate new business by identifying customer needs and recommending products and services that will expand the customer relationship.
- Participate in daily huddles to share success stories regarding referrals and attain monthly referral goals.
Requirements:
- High School Diploma or equivalent.
- Minimum one year experience in customer service and cash handling.
- Exceptional communication skills and ability to work effectively in a team environment.
- Working knowledge of computers and ability to learn new software systems quickly.
