Branch Manager

SUMMARY:

• Responsible for the growth of consumer, business and municipal deposit and loan balances through

acquiring new relationships, expanding existing relationships, and retention efforts.

• To ensure the Branch is in compliance with laws and regulations set forth by regulatory agencies.

• To ensure the Branch is adhering to the policies and procedures of Adirondack Bank

• To support the bank’s commitment to the communities we serve

• Leverage leadership skills while embracing and demonstrating the Mission, Vision and Core Values of Adirondack Bank to always Do the RIGHT Thing.

ESSENTIAL DUTIES:

Leadership

• To be a role model in effective communications, both written and verbal.

• To conduct huddles with the branch team to ensure the team is focused while inspiring and leading the branch team in achieving sales goals aligned with corporate objectives.

• To conduct weekly staff meetings that include components for Sales/Service, Training and Development and Operational Updates. Review topics that provide an educational value to the employees.

• To participate in the recruitment and hiring of branch staff. As well as manage personnel issues.

• To provide formal and informal coaching to the employees of the branch and assist with mentoring peers as needed.

• To ensure completion of all required reporting and that action is taken as needed in a timely manner.

• To ensure that all employees of the branch receive scheduled performance evaluations in a timely manner.

• To reward and recognize team members for their successes and exceptional results.

• To be involved in the community through participation in volunteer activities and through serving non-profit agencies in the market.

Sales & Revenue Growth

• To participate in business development opportunities through prospecting for new opportunities and managing existing relationships and outside calling.

• Work with business partners from all lines of business including Mortgage, Small Business, Commercial, AFS, and AIS to promote referrals and deepen relationships.

• To promote the importance of retention and growth of the branch’s customer base.

• To achieve growth in the market both or

Branch Manager 09/2024

• To provide branch team with competitive intelligence and ensure their understanding of how to utilize the tools for sales presentations and handling objections.

• To manage controllable expenses and non-interest income generated by the branch

Customer Service:

• To ensure the branch team is providing an exceptional customer service experience to its clientele.

• To follow the prescribed program disciplines that enhance the overall customer experience.

• Conduct routine coaching and observation sessions with staff to ensure the entire branch is embracing the steps in their daily customer interactions.

• To oversee the handling of customer concerns and problem resolution.

• Serve customers needs as it relates to new account openings, loan applications, servicing needs and beyond.

Branch Soundness – Operations & Compliance

• To maintain control over branch audit procedures and to ensure compliance. Participation in responding to audit requests.

• To assist with the review and preparation of monthly branch audits and review feedback for opportunities for improvement.

• Must possess knowledge of applicable consumer compliance regulations.

• To communicate updates and changes that are critical to performing the day-to-day tasks and activities of the branch.

• To ensure branch staff are provided with opportunities to participate in training and development programs offered by the bank to promote consistency and maintain awareness of changing regulatory requirements.

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Skills Required:

• Leadership Skills

• Interpersonal Skills

• Strong Communication Skills

• Analytical Skills

• Problem Solving Skills

• Flexibility/Adaptability and Ability to multitask

JOB REQUIREMENTS:

College graduate or equivalent banking or related experience Minimum of two years of experience in branch management or a branch banking position Computer skills Notary Public or obtain license upon hire Eligible for NMLS Registration Availability to work Saturdays and/or to travel to other area branches for meetings or coverage as needed.

OTHER DUTIES: *In some regions a Branch Manager may possess their MLO license and have additional responsibilities and goal allocations relative to that role. *At times, there may be a Branch Manager assigned to more than one branch either on a permanent or temporary basis. In such scenarios, the Manager is expected to appropriately allocate their time between the branches as deemed necessary.