What are the responsibilities and job description for the Customer Service Representative position at Adirondack Pennysaver?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries effectively.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Communicate clearly and effectively with customers to understand their needs and resolve issues promptly.
- Handle cash transactions accurately and efficiently while maintaining a high level of security.
- Conduct outbound calling to follow up on customer inquiries or promote services as needed.
- Demonstrate excellent phone etiquette
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
Experience
- Previous experience in customer service or a related field is preferred but not mandatory.
- Proficiency in English is required; additional languages are a plus (multilingual candidates are encouraged to apply).
- Familiarity with cash handling procedures and sales techniques is advantageous.
- A positive attitude, patience, and the ability to work well under pressure are essential traits for success in this role.
Join us as we strive to provide unparalleled service to our customers while fostering a supportive work environment!
Pay Can we Discussed upon interview.
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16