What are the responsibilities and job description for the Member Services Teller position at Adirondack Regional Federal Credit Union?
Full-Time Member Services Teller position.
Performs basic financial transactions, including but not limited to: check cashing, withdrawals, deposits, and loan payments, in accordance with credit union policies and procedures.
- Provides exceptional member service in a prompt, efficient, and courteous manner.
- Responds to member inquiries and resolves routine issues, escalating complex problems to more experienced staff members.
- Develops basic knowledge of products/services offered by the credit union to effectively assist members.
- Comply with all operational controls, and regulatory procedures in order to minimize risk and protect the financial well-being of our members.
- Maintains a cash drawer and follows proper balancing and reconciling procedures; prepares daily proof sheet at the close of business each day.
- Provides additional services, including the issuance of money orders, cashier's checks.
- Adheres to the credit union’s Code of Conduct.
- Performs other duties and tasks as requested.
Skills, Education & Experience
- High school diploma or GED required. Minimum of 6 months of cash handling or customer service experience preferred but not required.
- Customer service focus with the ability to actively listen, eliciting information, comprehending customer issues/needs, and recommending solutions.
- Strong interpersonal and organizational skills are required.
- Excellent verbal and written communication skills.
- Displays courteous and friendly behavior.
- Detail orientated and ability to function in a fast-paced environment.
- General math skills required.
- Basic computer skills.
- Self-motivated and ability to multitask effectively.
- Displays sound judgment and discretion when utilizing confidential information.
- Possesses strong work ethic, positive attitude.
- Ability to stand for extended periods of time.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $20