What are the responsibilities and job description for the Customer Service Representative III position at Aditi Consulting?
Payrate : $25.00 - 25.00 / Hour
Job Overview :
The GHEC Ultrasound segment, a fast-growing business in company, is the global leader in ultrasound medical devices and solutions. The portfolio spans the continuum of care to enable customers with ultrasound screening, diagnosis, treatment and monitoring of diseases. Our customers are seeking to improve efficiency in radiology and beyond and increase user confidence to provide better clinical outcomes continues to grow. Consequently, the need for AI, digital solutions, and automation, connecting devices and software in one seamless ecosystem continues to proliferate.
The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier-before undiagnosed issues become serious.
The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to : integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.
Essential Responsibilities :
- Monitor processes for outreach and engagement of patients in the Caption Care service.
- Contribute to activities within the broader operations team.
- Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
- Support operations to outline needs and make recommendations regarding scheduling / call center requirements and features.
- Perform other duties as assigned.
Basic Qualifications :
Compensation :
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries :
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter
AditiConsulting
Salary : $25
