What are the responsibilities and job description for the CWK - Associate Customer Service Technical Support Analyst position at Aditi Consulting?
Payrate : $16.00 - $17.00 / Hour
Summary :
The Service Desk Tech 1, School Technical Support will work in our Columbia contact center and remotely, providing technical support services to schoolteachers and staff as they set up and use our technology from initial startup, troubleshooting, and virus / spyware removal to resolution of software, hardware, printer, and network issues.
Responsibilities :
- Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
- Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
- Specify user problems and provide a detailed solution to resolve each issue.
- Act as liaison for application problems between users and developers.
- Assist in the collection of data for identifying user requirements that may result in future system development or training.
- Keep current with the development of our ever-changing applications.
- Document products, processes or problems in detail and suggest improvements or solutions.
- Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
- Work occasional additional hours, 2nd shift, and / or weekends when necessary.
- Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
- Projects - supports continuous improvement initiatives.
Pay Transparency : The typical base pay for this role across the U.S. is : $16.00 - $17.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https : / / www.aditiconsulting.com / privacy-policy).
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.
AditiConsulting
Salary : $16 - $17
