Order Specialist III

Payrate: $25.71 - $25.71/hr.

Summary:
This role is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.

Responsibilities:

• Act as liaison and partner with field sales team to meet commitments and resolve issues
• Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
• Timely document creation and distribution to sales team to meet customer commitments
• Coordinate workflow closures across all functional teams
• Proactively resolve and escalate issues across functions when necessary
• Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
• Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
• Engage in special projects to drive or improve business performance
• Drive continuous improvement on all related processes to ensure standardization and simplification
• Enable team culture and drive organization to improve customer satisfaction levels and responsiveness

Requirements:

• 2 years’ experience in customer service or field support role.
• Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
• Excellent verbal and written communication.
• The ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.
• Time management skills with the ability to work with accuracy and minimum supervision.
• Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
• Ability to solve problems and drive issues to resolution
• 2 years’ working experience in the commercial field
• Working knowledge of SalesForce.com
• Familiarity with Company’s commercial processes (ITO & OTR)
• Familiarity with Company’s products and offerings
• Ability to quickly adapt in an environment where priorities change frequently
• Excellent interpersonal, team and influencing skills
• Dependable, reliable, responsible, dedicated, committed

Pay Transparency: The typical base pay for this role across the U.S. is: $25.71 - $25.71/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy policy).

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

#AditiConsulting