Service Desk Specialist I

Job Description

Job Description

Payrate : $18.70- $22.00 / Hour

Job Summary :

To provide technical support to computer customers needing assistance with account administration (creations, maintenance, password resets and account unlocks, MIM and VOIP), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services. Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications. The successful candidate must be flexible in days and hours worked.

Key responsibilities :

• Successful candidate will have comprehensive knowledge in the use of personal computers and pertinent software applications.
• Must demonstrate customer service and team skills. Experience in desktop and networking support, IT concepts, and help desk software.
• Must be able to analyze, think logically, and act decisively in critical situations.
• Ability to distinguish between different types of incidents and select the correct source for problem solution.
• Must have the ability to take initiative and maintain focus in a fast-paced environment while balancing multiple demands and shifting priorities.

Requirements :

Pay Transparency :

The typical base pay for this role across the U.S. is : $18.00-$22.00per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.

AditiConsulting

Salary : $18 - $22