Service Desk Specialist V

Payrate: $30.00-$40.99/hr

Job Requirements:

Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates.Must have a thorough understanding of Windows systems, applications, and be able to support the following:

Duties:

Performs day- to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

Experience and Skills:

• 7 years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.
• 7 years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.
• Perform day-to-day responsibilities utilizing ServiceNow.
• Prioritize and evaluate a variety of technical issues.
• Ensure proper recording, documentation, and closure of tickets.
• Triage, resolve, and escalate issues to appropriate teams.
• Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.
• Field phone calls or chats throughout the day from internal employees.
• Proficiency with:
• Microsoft Windows 11 Operating Systems, Microsoft O365/M365
• Microsoft Active Directory Users and Computers
• Cisco Remote VPN Access
• Microsoft file and print services
• Apple Mobile Systems
• DELL hardware
  
  

Attributes:

• Team Player, willing to share knowledge and pitch in wherever needed.
• Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.
• Technical Aptitude – capable of handling a multitude of technical issues.
• Excellent written and verbal communication - Ability to accurately convey an issue.
• Patience and flexibility.
  
  

Pay Transparency:

The typical base pay for this role across the U.S. is: $30.00 - $40.99/ hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.

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