What are the responsibilities and job description for the Service Desk Analyst position at ADL Delivery?
Job Description
Job Description
We are seeking a motivated and detail focused Service Desk Analyst L1 to join our IT service team. The successful candidate will be the first point of contact for all IT-related issues and requests providing efficient and effective support to ensure minimal disruption to business operations.
Duties & Responsibilities :
- Respond to and resolve incoming service requests and incidents via ticketing system.
- Provide first-line technical support for hardware, software and network issues.
- Escalate unresolved issues to higher-level support teams as necessary.
- Receive, prioritize, document and actively resolve end user help requests and incidents.
- Follow standard operating procedures and contribute to the development of support documentation.
- Setup / configure computers, user creation and accounts.
- Maintain compliance with inventory and policies.
- Perform hands-on fixes at the desktop level including installing upgrading software, hardware, and configuration of systems and applications.
Skills & Qualifications :
Education & Experience :
Physical Requirements :
Job Posted by ApplicantPro
