What are the responsibilities and job description for the IT Generalist position at ADM Board?
Employment Status Full Time
Fair Labor Standard Act Status Non Exempt
Civil Service Status Classified
Department Operations
Reports to Manager of Information Technology
Job Code Q1514
Position Number 21205301
EEO & Salary Classification Paraprofessional B
Salary Pay Grade Two
General Overview:
Under close and continuous supervision of the Manager of Information Technology, provides support and assistance to employees regarding utilization of computer software or hardware operation to resolve problems.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must perform essential duties to expected performance standards. The County of Summit Alcohol, Drug Addiction and Mental Health Services (ADM) Board is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), the ADM Board will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and incumbent employees to discuss potential accommodations with the employer.
o Configures employee assigned electronic equipment and software. Completes assigned
equipment form(s) for newly assigned staff equipment. Trains staff in the use of said
equipment.
o Establishes and maintains an aging list of staff assigned electronic components and establishes
a non-emergency replacement schedule for older equipment.
o Maintains an inventory of installed software and data stored on staff equipment. Reviews,
documents and applies patches and updates for such equipment and software.
o Oversees the help desk for staff related computer and software questions and issues. Tracks
and maintains a log of such events to assist with determining staff computer and training needs
to reduce such instances.
o Oversees setup of electronics for meetings.
o Performs assigned Great Office Solution Helper (GOSH) tasks and acts as the backup to the
Billing and Eligibility Coordinator.
o Works independently and within a team on special nonrecurring and ongoing projects.
o In the absence of the Manager of Information Technology reports directly to the Associate
Director of Operations.
o Works assigned schedule, exhibits regular and predictable attendance, and works overtime as
required to meet workload demands.
Other Duties and Responsibilities:
The listing of duties and requirements listed in this description should in no manner imply that these are the only responsibilities to be performed by the employee who fills this position. Duties, responsibilities and activities may change at any time with or without notice. The outline of responsibilities above may vary without materially changing either the job classification or pay grade.
Scope of Supervision:
This position has no supervisory responsibilities.
Equipment Operated:
Computer; copier; printer; telephone and other standard office equipment/software.
Contacts with Others:
Community, State, County and ADM Board Service Providers’ representatives, vendors, clients, general public.
Confidential Data:
Maintains confidentiality of sensitive records and treatment information, client files and protected health information in compliance with Health Insurance Portability and Accountability Act (HIPAA), and established procedures.
o This position has access to all ADM Board electronically stored data.
Working Conditions:
Work is performed in a typical office environment with minimal exposure to dirt and dust and occasional exposure to outdoor temperatures. The noise level in the work environment is usually quiet and occasionally moderate with typical office sounds and conversations of others able to be heard throughout the office area.
o The employee occasionally works under desks and in the ceiling to access computer network
cables.
o Exposed to outside weather conditions when traveling to other work locations.
Physical Demands / Work Environment:
While performing the duties of this job the employee frequently exhibits manual dexterity when working on the computer, and frequently talks and hears when working with job contacts. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision, with the ability to adjust focus when typing and reading a computer screen and documents.
o Ability to safely and successfully perform the position’s essential duties and responsibilities
consistent with ADA, Family Medical Leave Act (FMLA) and other federal, state and local
standards, including meeting qualitative and quantitative productive standards.
o Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal,
state and local standards.
o Must be able to occasionally lift and carry up to 50 pounds when installing or moving
equipment and other items.
o Must be able to listen and speak clearly on the telephone.
Knowledge, Skills and Abilities:
o Knowledge of computer operations and applications; computer hardware; Microsoft
server/PC operating systems; Microsoft Office Suite software; security software; and
computer troubleshooting.
o Ability to analyze problems and recommend viable solutions; exhibit patience in working with
persons of varying computer knowledge base; maintain confidential and sensitive subject
matter; maintain effective work relationships with associates and job contacts; train and coach
others in computer applications; work independently.
o Skill in troubleshooting computer hardware and software problems; operating computers;
application of software programs; typing.
Qualifications:
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:
o Bachelor’s Degree in Computer Science or Associate’s Degree in Computer Science, or related
field; or five years of related experience.
o Ability to document identity and employment eligibility within three (3) days of original
appointment as a condition of employment in compliance with Immigration Reform and
Control Act requirements.
Licensure or certification requirement:
o This position does not require a professional license or certification
Professional Certifications:
o A valid driver’s license and current automobile insurance.
Employee Understanding and Agreement I understand, and will perform to the expected performance standard, the duties and requirements specified in this position description.
Printed Name of Employee: ____________________________________
Signature: ____________________________________
Printed Name of Supervisor: ___________________________________
Signature: ___________________________________
Salary : $51,000 - $63,000
