What are the responsibilities and job description for the Customer Quality Representative - Erlanger, KY position at ADM?
This is a salaried, exempt level position.
Position Summary
Join our Flavors Business Unit as a Customer Quality Representative, acting as the liaison between customers and internal departments such as manufacturing sites and warehouses on all quality-related matters. This experienced role provides quality-based support for ADM's commercial, sales, customer service, and production teams. You'll support Customer Quality specialists, collaborate with Product Stewards on complex requests, and address day-to-day issues to ensure team growth and knowledge. Direct interaction with existing and potential ADM customers is expected. You'll help define, develop, and implement improvements to meet best-in-class production quality and food safety standards. This position reports to the Customer Quality Manager.
Position Responsibilities
ADM requires the successful completion of a background check.
"AJCIND"
REF:95332BR
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:
$56,600.00 - $105,600.00
Benefits And Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA , veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
95332BR
Position Summary
Join our Flavors Business Unit as a Customer Quality Representative, acting as the liaison between customers and internal departments such as manufacturing sites and warehouses on all quality-related matters. This experienced role provides quality-based support for ADM's commercial, sales, customer service, and production teams. You'll support Customer Quality specialists, collaborate with Product Stewards on complex requests, and address day-to-day issues to ensure team growth and knowledge. Direct interaction with existing and potential ADM customers is expected. You'll help define, develop, and implement improvements to meet best-in-class production quality and food safety standards. This position reports to the Customer Quality Manager.
Position Responsibilities
- Provide quality support for ADM WILD Flavors Business Unit products.
- Handle incoming quality requests from customers, end users, and sales managers to ensure high customer satisfaction.
- Liaise between customers and internal departments on all quality-related matters.
- Identify and manage risks in cooperation with plant quality departments and food and feed safety managers.
- Communicate with customers on all facets of quality and food safety, including product specifications, analytical details, questionnaires, applications, food safety plans, and product quality issues.
- Document customer complaints and act as a liaison with Business Managers, General Managers, Research, Operations, Legal, and Regulatory teams to resolve complaints fully.
- Participate in customer audits as needed.
- Assist Product Stewards, business, and sales managers with relevant projects.
- Master information systems to perform tasks effectively.
- Respond to customer requests for standard and non-standard documentation and questionnaires.
- Bachelor's degree required, preferably in a science discipline.
- Minimum of 3 years of quality or technical-related experience preferred.
- Ability to understand technical properties and functionality of ingredients.
- Strong organizational skills, including excellent written and verbal communication skills.
- Developed interpersonal techniques and customer-focused approach.
- Ability to prioritize and work independently with minimal supervision.
- Effective planning, organization, and execution of activities.
ADM requires the successful completion of a background check.
"AJCIND"
REF:95332BR
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:
$56,600.00 - $105,600.00
Benefits And Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
- Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
- Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
- Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
- Paid time off including paid holidays.
- Adoption assistance and paid maternity and parental leave.
- Tuition assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA , veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
95332BR
