What are the responsibilities and job description for the Customer Service Representative position at ADMAR Construction Equipment & Supplies?
Job Type
Full-time
Description
Job Description -Customer Service Representative
Reports to : Rental Manager
Primary Purpose :
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.
Essential Functions :
- Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.
- Writes contracts , process reservations, and assigns equipment
- Quotes rental rates during the phone conversation (one call resolution).
- Product expert and consultant to the customers
- Handles small equipment sales for walk-in customers.
- Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
- Establish and maintain a professional relationship with all customers(External and Internal)
- Accountable for managing the equipment rental guidelines and policies.
- The ability and internal desire to learn and pursue self-improvement
- Support and act as liaison to the outside sales force.
- The ability to work independently in a fast-paced environment.
- Performs other duties as assigned.
Skills :
Experience / Education :
Physical Demands :
Salary Description
20.00 - $21.00 per hour
Salary : $20 - $21
