Customer Service Professional- Wide Format Graphics Experience Needed

Company Description

Admark Graphics Systems is a custom graphics manufacturer located in Charlotte, NC serving the greater United States. We pride ourselves on delivering exceptional care to our customers while creating and installing fleet and architectural graphics. We are looking for a customer service representative to join our exciting customer service team for estimating and processing orders. If you are a detail-oriented problem solver that loves interacting with people looking for a long-term position, we are looking for you!

Role Description

Assists with customer service administrative needs including job estimating, order entry, managing job status, and customer communication. CSR will have extensive knowledge of wide format digital printing capabilities and act as subject matter expert to customers and sales team. You will be expected to manage multiple account requests for estimates and orders, prioritizing based on customer need. Responsibilities will include interfacing with Sales Team, customers, and prospects alike for pricing, material recommendation and orders timely and efficiently. orders.

Job Responsibilities

Includes but not limited to:

• Support company operations in Customer Service, Sales, and Production through general administrative duties
• Prepare estimates in accordance with information provided by sales team.
• Act as subject matter expert providing sales or customers with recommendations for material type and job set up.
• Manage multiple accounts simultaneously prioritizing needs and timing based on customer expectations.
• Enter orders into production system ensuring accurate sizing, material usage, file set up and use of existing parts.
• Serve as a liaison for sales, production, management, and customers ensuring communications and facilitating effective service of deliverables.
• Coordinate with application department for estimating and scheduling.
• Assist accounting department when needed in billing, accounts payable and accounts receivables.
• Communicate with customers regarding status of orders or estimates when needed.

Skills and Abilities Required

• Exceptional oral and written communications skills at all organizational levels
• Exceptional math and spatial relations competency
• Well versed in current computer software (MS Office Suites, Adobe Creative Suites, etc.) sufficient to employ both as communications tool as well as to supplement in areas needed.
• Positive work demeanor
• Able to meet deadlines and multi-task accurately, independently and effectively
• Extraordinary detail attentiveness
• Exceptional Team player
• Experience in Signs/Graphics a plus

Qualifications

• Customer Support and Customer Satisfaction skills
• Phone Etiquette
• Customer Service and Customer Experience expertise
• Excellent communication and interpersonal skills
• Ability to multitask and problem-solve effectively
• Previous experience in a customer service role preferred
• Knowledge of graphic design and printing industry a plus