Queens Director Referral Consulting

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $100,000.00 - $105,000.00

THESE POSITIONS ARE ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.

*While primarily Queens based this position may include responsibility for various assignments throughout the city based on the evolving needs of the unit.*

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

Within ACS, the Division of Preventive Services (DPS) is a beacon of support to families by connecting them to community-based resources. The division works to provide resources that maintain the safety and wellbeing of families. DPS provides guidance and resources to our contracted providers that strengthen their ability to assess and address the service needs of families.

The Office of Referral Management works (ORM) works closely with the Division of Child Protection (DCP) and prevention provider agencies to determine the best program fit for families. This office processes over 15,000 referrals for families to prevention services each year. The referral consultant teams are based in the DCP borough offices and assess each case referred for prevention services to ensure the best possible and timely match for each family.

The leadership team for ORM participates in shaping agency policies around referrals to prevention and the transition from investigation into prevention services. Responsible for effectively managing the Prevention waitlist and ensuring we refer all families into prevention services within 10 business days; individual case consultations to ensure that families referred to preventive services are quickly and efficiently matched with providers that can meet the needs of their families.

Based in the Borough Office and reporting directly to the Executive Director of Referral Management, with latitude for independent judgment and decision-making, the Deputy Director of Referral Consulting works collaboratively with other ACS divisions and Contract provider agencies to identify and timely refer families to prevention services.

Duties and responsibilities include but are not limited to:

• Manage and coordinate the day-to-day operations of the borough to ensure adequate staff coverage, monitoring, controlling and evaluating the performance of assigned staff.
• Effectively perform various managerial and administrative duties, which include but are not limited to performance appraisals to increase employee performance, employee work schedules, and considering, approving and managing employees’ Time and leave.
• Periodically draft and edit reports and other correspondences, by determining required information, exercising judgment and discretion, presenting information, following rules of composition/ agency formats, to communicate information needed and requested.
• Collect and assess meaningful data about provider agency performance, which are used to guide contract proposals and actions.
• Track borough-wide preventive providers utilizations to ensure standards are maintained.
• Work closely and collaboratively with division colleagues, DCP and provider agencies to ensure project success and timeliness. Keeping DCP leadership informed of Prevention related information including but not limited to policy changes, intake closures, utilization etc.
• Actively participate in all relevant meetings, including zone meeting, DCP/PPRS Quarterly meetings, and others as needed or as assigned.
• Work closely with the Executive Director of Referral Management and other borough deputies to identify trends and issues that impact matching families to preventive services.

ADDITIONAL INFORMATION:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

• Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #685988 .
• NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
• NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C