What are the responsibilities and job description for the Information Technology Services (Network Services) position at Administrative Office of the U.S. Courts?

Summary

This position is located in the Department of Technology Services (DTS), AO Technology Office (AOTO), User Technology Integration Division (UTID) in Washington, DC.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current or former competitive service federal employees.

Federal employees - Excepted service

Current excepted service federal employees.

Veterans

Clarification from the agency

This position is open to applicants who currently live in the Washington, DC commuting area and / or federal judiciary applicants nationwide.

Duties

Under the direction of AOTO Division Chief, the incumbent will serve as an Information Technology (IT) Specialist with a strong background in problem solving skills. The incumbent will be the IT Solution Provider / senior engineer overseeing contractual IT professionals in the User Technology Integration Division. The incumbent will oversee, and review completed work of contractor personnel for effectiveness in meeting objectives, accuracy, compliance with Judiciary guidelines, and adherence to best practices. The incumbent will be responsible for engineering design decisions and successful execution of engineering tasks in AOTO-led projects. Additional responsibilities include performing multiple and varying assignments under the direction of the Division Chief and communicating complex technical requirements to non-technical personnel.

The ideal candidate for this position will have proven experience in engineering and deploying IT solutions from concept to operations. They will possess strong technical and interpersonal skills, the ability to work efficiently and collaboratively with highly technical peers and non-technical customers, and the capability to manage and distribute workloads effectively.

Duties will include but are not limited to :

Design, implement and support solutions encompassing a broad spectrum of IT services that support end-user technology services, such as identity, credential and access management, integrated LAN management and network operations, unified endpoint management, endpoint and data security, file services, print services, remote access, unified communication and collaboration, business continuity and disaster recovery, and other offerings within the IT service management catalog.

Act as the Service Delivery Manager for IT initiatives and projects, ensuring efficient and effective service delivery to AO users. Responsibilities include staying current with industry best practices, trends, and emerging technologies; developing and maintaining strong relationships with cross-functional teams; understanding user needs and proactively identifying opportunities for service improvement; and analyzing service delivery metrics and data to identify trends, bottlenecks, and optimization opportunities.

Foster innovation, modernization, and automation within the LAN infrastructure by advancing to contemporary services such as Unified Endpoint Management (UEM), zero trust architecture, cloud-hosted solutions in both private and public environments, and nationally managed hosted services.

Define requirements and perform market research to support the preparation of procurement packages for acquiring products and services.

Manage the remediation of security vulnerabilities to uphold compliance with Judiciary Security policies, while analyzing remediation metrics and processes to drive continuous improvement.

Implement solutions following the systems development life cycle, from project initiation and requirements gathering through design, development, testing, and implementation, culminating in full deployment and transition to operations teams. This process incorporates best practices from the Information Technology Infrastructure Library (ITIL) and the Project Management Institute (PMI).

Identify and interpret customer requirements for solutions and new services, serving as a bridge between the Engineering, Security, and Operations teams to translate these requirements into tangible outcomes.

Supervise and monitor Tier 2 and Tier 3 support for end-users and systems, including problem reporting, resolution tracking, and performance analysis.

Engage in the Information Technology Users' Group, serving as an Engineering representative addressing IT topics relevant to other AO departments.

Use scripting languages to automate processes such as software installs, endpoint configuration changes, data collection from sources such as endpoints, active directory, and other applications and data manipulation for reporting.

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.

All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.

New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights / responsibilities, visit https : / / www.e-verify.gov / .

All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.

You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.

If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following :

Leading, providing, maintaining, and securing infrastructure solutions using industry best practices in alignment with ITIL v4 framework;

Automating processes using scripting languages;

Transitioning locally hosted IT services to cloud hosted environments, and

Leading, providing, maintaining, and securing infrastructure solutions using industry best practices in alignment with ITIL v4 framework.

Education

This position does not require education to qualify.

Additional information

The AO is an Equal Opportunity Employer.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and / or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and / or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

Benefits

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

For this job announcement the following documents and / or information are required :

Resume - Any written format you choose to describe your job-related qualifications.

Citizenship - Include country of citizenship on resume.

Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.

Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 01 / 28 / 2025 to receive consideration.

To begin, click

Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and / or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.

You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.

You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account, https : / / my.usajobs.gov / Account / Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Click the following link to view and print the occupational questionnaire https : / / apply.usastaffing.gov / ViewQuestionnaire / 12651227

Agency contact information

Frances Arthur

Phone

2103016304

frances_arthur@ao.uscourts.gov

Address

Department of Technology Services

One Columbus Circle, NE

Washington, DC 20544

Next steps

After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents