Customer Service/Support - Order Entry Specialist - Full Time/Day Shift

- SERIOUS JOB APPLICANTS ONLY -

Admore, Inc. is seeking to hire a full time, day shift, on-site, in-person, entry-level Customer Service/Support - Order Entry Specialist .

Candidate must be able to report for daily work on-site, on-time and in-person at our Macomb, Michigan facility.

Candidate must be able to remain in a stationary position for a prolonged period of time.

At Admore, service and quality are a main priority. We are widely known throughout the industry to provide top notch service and quality. As an Admore Customer Service/Support - Order Entry Specialist, you are a key contributor to providing our customers with excellent service and technical support resulting in a high quality finished product.

This opportunity is an entry level position. This job combines customer service with order writing and data entry. There is an inside sales aspect to this position with no cold calling. Our representatives provide customer support and education; deliver quotes and technical details to assist our customers with placing an order to be manufactured. You work directly with the customer to understand their order requirements and documents (email, phone, catalog and/or website orders) and compare to quote/estimate.

You will educate the customer of any concerns and make suggestions; update quote as needed and discuss schedule. Finally entering order details into our database ERP system (Oracle / JD Edwards). We have a number of proprietary internal tools used to document communication and determine schedules.

You will cross-train with incoming Order Support, Customer Service and Order Writing to fully understand our process, work flows and product line; simultaneously learning more about the print production process as it applies to our products

Previous printing and folder product knowledge is not required. We will train you on how to be a Folder Expert.

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Full Time Position (on site - in person only)
This is a day shift, full-time position, Monday through Friday, on site at our Macomb, Michigan facility. 40 hours (8 hour work day) with overtime available during peak production. During our peak season (March through October) we may work overtime during the week, and an occasional Saturday.

• The shift is 8:30 a.m. - 5:00 p.m. (Eastern-Time) Monday through Friday

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Compensation
This is a full-time, hourly position with starting base pay from $16.00 – $17.00 per hour, based upon individual experience and qualifications.

• Pay checks are issued weekly with direct deposit available
• Overtime is paid after 40 hours
• This position has an hourly wage range of $16.00 - $21.62 per hour

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Opportunity for Advancement
A performance review is conducted every 6 months with the opportunity for a wage increase. Once the candidate reaches the mid-point of the pay scale, a yearly evaluation and wage increase will occur. Increase percentage/amount is earned based upon individual growth, skills advancement, job performance and work quality/accuracy.

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Work Environment

This is an office position. In our office area, you can expect multiple people, office machines, and a general amount of “background noise”. In our production/manufacturing areas large machinery is in use. Our Customer Service/Support - Order Entry Specialist will visit production areas from time to time, and can expect loud sounds in these areas.

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Training Provided

We will teach you how to be an Admore Folder Expert! You can expect detailed training, in various areas of Customer Service, Order Entry/Processing and Printing Manufacturing. This will give you a full picture of the Admore Folder making process. This training will start you on your path to mastering the various processes regarding our products and procedures.

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Who is an ideal candidate?

As a Customer Service/Support - Order Entry Specialist your voice is the face of Admore. Many of our customers have been purchasing our products regularly for more than 25 years. Our motto is: “We Love Folders, and You Will Too!” This statement is true in our loyal customer base.

Our customers have come to expect a level of personal service from the first point of contact during quoting, through order entry, print production and shipping.

As a Customer Service/Support - Order Entry Specialist, you will verify all details of an order; provide customer with pricing and discount information; determine shipping date; and enter order data into the system. You will act as a liaison between internal production and customer to communicate schedules and any order concerns. Occasionally, conflict resolution may be required if a customer is unhappy with their finished product.

• Do you enjoy problem solving and answering customer questions using your phone and email skills?
• Do you enjoy breaking down complex info into easy to understand, shareable knowledge?
• Do you have excellent written and verbal skills?
• Do you have an eye for detail and spelling?
• Are you organized and production oriented?
• Are you seeking a stable, professional workplace with established processes?

If you answered yes to any of the questions above, we encourage you to send us your resume.

Examples of an actual work day include:

• Receive and review customer order info and enter into Oracle / JD Edwards
• Assist customer with product questions, via phone, and email
• Utilize our quoting system to provide pricing to customer
• Provide production schedule and estimated ship date
• Contact customer if production concerns arise; use resources to determine best product/solution for the customer
• Continually organize, prioritize and monitor incoming workload to maintain schedule
• You can anticipate completing a range of 15-25 orders per day; plus various email and phone calls; follow-up on pending orders and quotes to assist customers with their orders.

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Admore, Inc. prides itself on the quality of its employees and as such, candidates who qualify for on-boarding will be required to successfully pass a rapid 5-panel urine test.

Want to learn more about Admore?

Visit: www.admorefolders.com

Requirements

Job Requirements
We are looking for a Customer Service / Order Entry Specialist that has a positive attitude, the capacity to multi-task and switch quickly from one task to the next, being flexible while staying productive and well-organized. Previous printing and folder knowledge is not required - we will train you how to be an Admore Folder Expert.

However, to be successful in this role, basic knowledge and skills required are:

• One year of customer service or inside sales experience preferred
• Effectively communicate with customers via email and telephone
• Demonstrated ability to accurately document details of conversations
• Excellent typing/written and verbal communication skills
• Proficient computer knowledge; understanding of Microsoft Outlook, Excel and Word; Oracle /JD Edwards a plus
• Understanding basic mathematic calculations and percentages
• High school diploma required; technical school or associates degree a plus
• Have reliable transportation to be on time and present for work each day
• Printing background is a plus, but not required
• Attention to detail; ability to compare and contrast; an eye for catching typographical errors
• Hands-on mind set with ability to work in an open-style office environment

This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for extended periods of time.

Ability to file, lift, sort and organize paperwork. Ability to read paperwork and on screen documentation easily. Ability to communicate/speak clearly by phone.

In addition, portions of the training require the Customer Service/Support - Order Entry Specialist to shadow other departments that may require physical activity including lifting up to 25 pounds and standing for extended periods of time.

You will have an opportunity to learn required essential information. This person should be have the desire to offer exceptional customer service and continually add value to the organization beyond their day-to-day tasks.

Benefits

Employer Benefits Include

• Self-Funded Medical Health Plan with Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays.
• Company paid Life Insurance and Long Term Disability Insurance
• Optional flexible spending account (Medical and Dependent Care)
• Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more
• PTO available at hire (pro-rated for new hire based on start date)
• Paid Holidays (9 recognized throughout the year)
• 401(k) with employer match