What are the responsibilities and job description for the BILINGUAL (English/Spanish) Virtual Customer Support Specialist position at AdNet AccountNet, Inc.?
This is a remote opportunity for BILINGUAL candidates living in EST time zone!
Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. EST
Job Description:
The Customer Service Representatives primary duties are:
- Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
- Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
- Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
- Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
Minimum Qualifications:
- CSRs shall have at least one (1) year of Customer service experience.
- Applicant must be bilingual (English/Spanish only).
- A high school diploma or GED is required. Associate degree or Degree in progress preferred.
- Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.
Preferred Skills/Experience:
- Ability to navigate in up to seven separate systems and up to three systems simultaneously.
- Ability to navigate and update systems in Windows.
- Ability to convey information and direction for multiple programs during a single interaction.
- Previous experience as a customer service representative in a call center.
Professional Skills:
- Strong verbal, interpersonal and written communication skills
- Team player with the ability to work in a fast-paced environment.
- Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
