What are the responsibilities and job description for the IT Operations Manager position at AdNet AccountNet, Inc.?
Position: IT Operations Manager
Please note this is a position that we are submitting in a proposal. We do not currently have the job order. The start date is undetermined at this time.
Minimum Requirements:
- Demonstrated ability for oral and written communication with the highest levels of management
- Demonstrated excellence in planning, directing, and managing Infrastructure Support Services IT projects/operations
- Demonstrated successful working knowledge and supervision of employees
- Knowledge of industry accepted standards and best practices related to 24x7 operations environment
- Knowledge of DoD network and system security requirements
- Knowledge of and experience with 24x7 help desk support and operation
- Knowledge of service level agreement, service monitoring and metrics, standard of operations procedures
- Demonstrated experience in a DoD IT environment
- Experience managing performance-based contract
- Demonstrated experience with the ITIL framework (currently v3)
- Must have Security Certification - Top Secret/SCI Required
