Field Coordinator

ABOUT ADOBE 

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. 

As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business. 

POSITION PURPOSE 

As the Field Coordinator you are responsible for supporting Care Navigator Leads as well as the Field Manager with various tasks which include, but are not limited to, improving the In-Home point of care testing workflow, promoting effective healthcare utilization, and monitoring healthcare resources to achieve optimal outcomes for members. As the Field Coordinator, you will be responsible for the completion of assigned projects that are being piloted within the company to determine effectiveness and quality outcomes. These projects are used to expand and shape the overarching company processes. This requires attention to detail and strong problem-solving abilities as each project may be unique and all parameters will not have been established. Excellent communication skills are also needed to ensure project execution and positive outcomes. Additionally, the Field Coordinator will have scheduled completion dates and provide regular updates. Ultimately, the Field Coordinator will ensure project completion, integration into current systems or programs, and sustainability. 

This is a recently modified position that reports to our Field Manager with a graduated hybrid schedule. You will be reporting to the Phoenix office, conveniently located off the 51 (Glendale Ave. and 16^th St.) with typical business hours, Monday-Friday, 8a-5p. Following 90-days, you will have the option to be in office three days and working remotely two. 

This position requires traveling throughout the state to support our Care Navigators at health fairs and other community events. These activities may require overnight or multiple day accommodations. 

DUTIES & RESPONSIBILITIES

• Responsible for supporting projects across multiple departments and markets  
• Professional and engaging interaction at all levels of staff and management team. 
• Coordinates assigned project plans and all logistics including scheduling and communication exchange. 
• Provides input into project outcomes and future forward positioning. 
• Independently prepares and reviews documents and generates status/progress reports for ongoing and pending projects. 
• Accurately conducts data entry and data extraction. 
• Maintains appropriate documentation and tracking for all initiatives. 
• Communicates effectively and professionally with internal and external entities to assist in various outreaches and program activities. 
• Interacts professionally via telephone, text or telehealth. 
• Travel to health fairs throughout the year in various parts of Arizona. This may include overnight and multiple day accommodations.
• This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor, within the level of training or scope of practice. 
• Additional duties as assigned.

SKILLS & QUALIFICATIONS

• Bilingual (English/Spanish) is preferred.  
• One (1) year of experience in healthcare is preferred.  
• Experience in home health, physician’s office, or public health is preferred. 
• Experience in a clerical or administrative support role is preferred.  
• Proficiency in Microsoft Office applications including Microsoft Word and Outlook, with exceptional knowledge of Excel and PowerPoint.
• Experience with Electronic Medical Records 
• Knowledge of HIPAA regulations. 
• Ability to multi-task and meet deadlines.  
• Computer competency. 
• Proficient in the presentation of data and outcomes. 

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma is required. 
• Associate's degree in healthcare administration, nursing, or related field is strongly preferred. 
• Bachelor’s degree in healthcare administration, nursing, or related field preferred. 
• Medical Assistant certification is preferred. 

BENEFITS & TOTAL REWARDS

• Paid Orientation and Training 
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours 

CHARACTER & COMPETENCIES

• Courage – To have the courage to the right thing at the right time.
• Ownership – To take ownership of every issue you touch.
• Respect – To respect yourself, co-workers, and for those whom you care.
• Excellence – To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Occasionally required to drive for extended periods. 
• Occasionally required to travel throughout the state. 
• Occasionally required to travel with overnight and multiple day accommodations.
• Occasionally required to stand.
• Occasionally required to walk.
• Occasionally required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Occasionally required to be exposed to warm or cool spaces.
• Occasionally required to travel in a vehicle in various temperatures.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.