What are the responsibilities and job description for the Reporting Consultant position at ADP?
Job purpose
Resolve software questions for clients using Reporting and Analytics products. Provide solutions to meet client needs for customized reporting and outbound data feeds.
Duties and responsibilities
- Follow call handling best practices to deliver Service Excellence
- Resolve inbound service requests from internal and external clients utilizing ADP Reporting products
- Adhere to schedule as per Workforce Management
- Achieve call metrics as determined by business unit
- Detail client service requests in client record management system
- Collaborate with internal product support partners to bring resolution to client request
- Maintain knowledge and proficiency of Reporting and Analytics products
Qualifications
- Bilingual – French & English
- Programming background – preferably Crystal reports
- Proven track record for delivering superior customer service
- Aptitude to learn new software applications
- Excellent organization and prioritization skills
- Strong attention to detail
- Excellent time management skills
- Strong communication – written and oral
Education
Post-secondary diploma or equivalent
Experience
1-2 years of customer service experience
Working conditions
Able to work between 8am-8pm EST
Physical requirements
N/A
Direct reports
N/A
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