OEM Operations Manager

Adpearance is a Portland-based, results-driven digital marketing agency that helps businesses to generate the most quality leads possible. We’re well known as the best in automotive and are successfully expanding to more verticals, too.  

But that’s what we do. Anyone who is applying deserves to know who we are. 

We are the Nerdherd. A group of people who have an innate desire to connect with something bigger than ourselves-- both professionally and personally. Who love to solve problems. Who see the beauty of the mind. Who want to balance work-from-home flexibility with being part of a community. We know we’re a part of something special and want to attract curious minds to make our performance, company, and culture better. The three words our employees most frequently use to describe working at Adpearance: Welcoming. Challenging. Fun. 

If that sounds like the kind of company you want to be a part of, there’s good news. We’re hiring for an OEM Operations Manager and we’re hoping YOU are a great fit. 

As an OEM Operations Manager for Adpearance, you will support the growth, tactical execution, and brand nuance of inbound services specific to the automotive brands we work with—from SEO keywords and social media style to CMS knowledge and brand expertise.   

In auto, packages and holistic strategy are predefined; however, there is a TON of nuance and opportunity. The OEM Operations Manager will be able to steer that opportunity by working closely with managers, team members, and the AD and sales teams to narrow our packages and strategies across automotive and custom OEMs.   

This role provides an opportunity to learn more about the auto and custom industries, increase responsibility and ownership, stretch strategic muscle, enhance the team experience, and make the work better.    

As an OEM Operations Manager you’ll be responsible for:  

• Promos, Promo Only growth: maximizing our involvement in certified OEM promos - from retention of accounts and growth of enrollments quarter after quarter, through existing clients and/or promotions.  
• Strategic improvements:following the established general strategic guidelines, enhancing them, and presenting new solutions focused on the needs of specific OEMs to improve our services.  
• Team structure reinforcement: owning your programs and all internal questions about your programs should funnel through you. 
• Brand Ownership:organizing OEM resources and guidelines to ensure our services and packages are compliant, on strategy, and on brand for each OEM we work with.  
• OEM-Level Reporting:partnering with the account team to expand OEM knowledge, suggest strategic enhancements, and provide reports and insights focused on driving results for each OEM.  
• Account management: Managing the certified program relationships identifying new sales opportunities, with the support the VP of business development. 
• Client communication:translating a deep understanding of the value of our solutions into positive action for customers. 
• Service delivery:overseeing a defined set of clients and services, managing and, in some cases, execute on account improvements, optimizations, and client-requested implementations. 
• Liaison between clients and your team: working with team members from developers to designers to ensure every client deliverable hits the business need.  
• Logistical tasks: ensuring all tasks – from billing updates to enrollment emails – are clean, tracked and communicated to applicable teams. 
• Organization: this role comes with many tight deadlines. Organization and efficiency is key to the success of this role.    

To be considered for this position, you will be expected to be/have:  

• Bachelor’s degree in a related field or equivalent job experience 
• Minimum four years’ digital marketing experience in client services management and service delivery, preferably in the automotive industry 
• Current Google Analytics certification   
• Highly organized with a high level of efficiency and organization to master the art of juggling multiple OEM partnerships and to track program progress and deliverables 
• Ability to work across all internal teams and collaborate while also owning specific client-facing work simultaneously 
• Demonstratable success in finding solutions in people, tools, and processes 
• Ability to thrive in a fast-paced multi-national environment working across multiple lines of business   
• Experience using Clarizen to track projects, tasks, and time, for monthly reports on workload and utilization.  
• Strong interpersonal and collaboration skills to foster the growth of the partnerships and ability to provide deliverables and knowledge quickly 
• Sales-oriented and can spot sales opportunities and grow your existing book of business.