What are the responsibilities and job description for the Senior Legal Assistant position at ADR Services, Inc.?
Title : Senior Case Manager
Location : Oakland, California or San Francisco, California
Schedule : Full Time, Monday through Friday. This position is not remote and is required to work in-office daily 9 : 00 a.m. to 6 : 00 p.m. (with a one-hour lunch).
Salary : $80,000 - $90,000 (Depending on experience)
Company Description :
ADR Services, Inc. is a private alternative dispute resolution provider firm that administers and schedules mediations, arbitrations, and private trials for retired judges and attorneys throughout California. We are headquartered in Los Angeles, but also have offices across the state. As a recognized leader in the dispute resolution field, we have a tradition of enlisting the industry's finest mediators and arbitrators, and for providing premier customer service to our clients. .
As a full-time in person Senior Case Manager , you will play a pivotal role in leading and optimizing case management operations. You will be responsible for overseeing scheduling, monitoring active cases, and ensuring efficient processes for multiple neutrals (attorneys and retired judges) with minimal supervision, as well as developing our neutrals’ ADR practices.
Leading a three-person team—comprised of a Case Manager and an Assistant Case Manager—you will manage case coordination, streamline workflows, and oversee billing and collections. This role requires strong collaboration with the case management team, reception, and the accounting department to maintain the highest standards of client service and operational excellence. You will report directly to the Senior Management Team and serve as a key point of contact for case-related matters.
Case Management
- Provide exceptional administrative support to the company's neutrals, addressing case-related issues with professionalism, efficiency, and a client-focused approach.
- Act as a key point of contact for neutrals, ensuring their needs are met and facilitating seamless case management services.
- Collaborate with the Case Management team to maintain a high standard of service and operational efficiency.
- Respond promptly to phone calls and emails, ensuring timely and effective communication with clients and neutrals.
- Conduct proactive follow-ups on inquiries twice a week to generate business opportunities.
- Coordinate with attorneys to schedule and manage mediations, arbitrations, judicial reference matters, private trials, and consultations.
- Prepare and distribute confirmation emails, hearing notices, and billing statements for all matters.
- Perform thorough conflict checks and issue disclosures accurately.
- Schedule and coordinate Zoom hearings and mediations, ensuring all technical requirements are met.
- Manage problem field and serve as liaison with senior management and research attorneys to resolve issues.
- Maintain accurate case records by uploading documents daily to the internal Case Management System.
- Perform database maintenance, updates and ensure data accuracy.
Team Oversight
Neutral Development
Job Qualifications :
Benefits :
ADR Services, Inc. values our employees’ efforts and contributions to the company. Our commitment to your success is enhanced by our competitive compensation and a comprehensive benefits package, including :
Please submit a resume and cover letter for consideration, in PDF FORMAT ONLY. Please do not call or email the office directly.
Industry
Employment Type
Full-time
Salary : $80,000 - $90,000
