External Quality Manager

Adrian Steel is committed to providing the best cargo management solutions in North America. Because of this, we take our customer service to the next level. Since our beginning in 1953, our Adrian, Michigan, corporate office and manufacturing facility now encompass a 166,900 square ft. facility. We have up fitted over one million vehicles and counting! It's a fact that an organized vehicle increases workflow efficiency and reduces inventory damages. *We are recognized as a National Truck Equipment Association MVP.

We specialize in van storage solutions and accessories for all trades, including HVAC, Plumbing, Electrical, Building, Auto Glass, Painting, Locksmith, Parcel Delivery, and Cable/Satellite contractors to name a few.

We pride ourselves on respect, contribution, stability, and compensation to foster a long-lasting relationship that puts Adrian Steel on the market as an employer of choice. As a premier employer, our employees are offered a robust benefits package that is constantly benchmarked to ensure we can attract and retain top talent. We value the dedication and innovation of all employees; we promote daily collaboration to ensure we are providing employees the opportunity to share ideas that will provide the best solutions and products for our customers.

Our goal is to partner with self-motivated and driven individuals and foster a relationship of continuous improvement, while keeping our Mission Statement front and center; 'Doing it right the first time, always improving.'

Our organization is currently seeking an External Quality Manager.

A successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Interfaces with end customers to ensure quality problems are documented, resolved, and corrective actions are in place
• Audit, develop, and administer key internal processes and develop metrics for continuous improvement
• Communicates key customer quality metrics
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Lead the team and train them in problem solving activities
• Participate in continuous improvement teams
• Communicates and tracks external KPI Metrics
• Facilitates Monthly external QMS meetings with commercial and ship through locations
• Build a strong team through coaching, mentoring, specific training, and performance evaluations
• Coordinates weekly quality communication calls with key stakeholders and customers to ensure proper follow-up and visibility of customer issues
• Administers the CAR process to ensure follow-up on CARs is taking place and that the actions solve the issues
• Understands and facilitates external FAST responses to resolution
• Performs other duties as assigned
• Support Ford Pro requirements including audits
• Participates in ISO-9001 lite audits internally and externally
  
  

The key behaviors / skills required for this role are:

• Strong leadership and organizational skills
• Strong working knowledge of Order Manager
• Ability to effectively communicate with vendors via email whose primary language is not English
• Experience working effectively with a team
• Excellent verbal and written communication skills with the ability to convey information to internal customers in a clear, focused, and concise manner
• Capacity to act as a problem solver
• Ability to manage time and people
• Excellent people skills to interact with colleagues, cross-functional teams, and suppliers
  
  

Education Required For This Role

• Strong organizational and planning skills
• Flexible with travel requirements
• 3 years' experience in a manager/leadership position
• Proficient in Microsoft applications
• Analytical, quick problem-solving skills
• Effective verbal and written communication skills
• Data entry experience
• Technical computer skills
• Possesses the ability to lead and motivate a team, as well as the ability to facilitate change
• Strong organizational skills and attention to detail
  
  

Additional Requirements

• Must meet and maintain all requirements to be a 'Driver' as defined in Adrian Steel Fleet Corporate Driving Policy
• Valid driver's license
• Acceptable driving record (Adrian Steel authorized)
  
  

Benefits Offered

• 401K
• Medical / Health Savings Account
• Dental
• Employee Assistance
• Teladoc
• Group Life
• Short / Long Term Disability
• Health & Wellness Programs
• Vision
• Voluntary Benefits include Critical Illness, Accident Insurance, and Hospital Indemnity
• Paid Time Off
• Paid Holidays
• Flexible Schedules
  
  

We are committed to fostering a safe work environment-one that celebrates diversity, offers equal opportunities and where all employees feel secure, involved, valued, and respected. We do not tolerate discrimination, unlawful harassment, hate-related behavior, or threats of workplace violence.