What are the responsibilities and job description for the Client Specialist - Client Support & Sales position at Adriana's Insurance?
Are you passionate about building meaningful client relationships, providing exceptional service, and helping clients maximize their experience? We are seeking a Client Experience Specialist to serve as a dedicated liaison between our company and our clients, ensuring they feel valued, supported, and engaged throughout their journey with us.
What You’ll Do :
- Client Engagement & Relationship Building : Serve as the primary point of contact for clients after they have enrolled in our programs, ensuring they feel supported and valued.
- Class Participation & Insights : Attend sessions to take detailed notes, gather client feedback, and suggest improvements for future programs or workshops.
- Follow-Up & Retention : Regularly check in with clients to provide guidance, answer questions, and ensure they are benefiting from their program.
- Upselling & Cross-Selling : Identify opportunities to offer additional services, helping clients advance more quickly or explore new areas of interest.
- Personalized VIP Experience : Ensure every client interaction feels customized, professional, and engaging, reinforcing their importance to our company.
- Industry Awareness : Stay informed on company offerings, competitor products, and industry trends to provide clients with the best solutions.
What You’ll Gain :
What We’re Looking For :
If you excel at building client relationships, enjoy providing top-tier customer experiences, and are looking for a role where you can truly make an impact, we invite you to apply today!
This is a full-time, at-will position with a schedule of Monday through Friday from 10 AM to 7 PM. Occasionally, some Saturdays may be needed based on business needs.
Salary : $20 - $24
