What are the responsibilities and job description for the Adrift Hotel Overnight Guest Services Associate position at Adrift Hospitality SPC?
Title: Adrift Hotel Overnight Guest Services Associate
Department: Guest Services
Reporting Relationship: GM > Guest Services Manager
Job Summary
We are currently hiring for a part-time overnight guest services associate (11 PM – 7 AM), with a focus on guest services and light laundry duties. There is potential for additional non-overnight shifts during peak season. This role also includes light barista duties.
Join the team at Adrift Hotel and Inn at Discovery Coast where hospitality meets purpose! We’re looking for someone who is passionate about people, delivers excellent customer service, and brings a positive, can-do attitude to every shift.
Duties Responsibilities
Greet and check guests in and out
Communicate hotel policies, amenities, and special packages
Answer phones and assist with online, phone, and walk-in reservations
Respond to guest concerns with professionalism and care
Process payments for retail/take-home items (including beer and wine)
Lock up pool, sauna, and front desk at night
Light laundry and barista duties as needed
Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:
Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.
Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.
Qualifications
Food Handler’s Permit (or ability to obtain)
MAST Permit (or ability to obtain)
Hotel or customer service experience preferred
Barista or serving experience a plus
Friendly, reliable, and team-oriented
Weekend availability is required
