Operations Assistant

JOB DESCRIPTION

The Operations Assistant is an experienced, reliable and task-oriented individual. The Operations Manager will support the Adrift Campus General Manager in daily business operations, as well as being responsible for performing a number of other operational and administrative duties. The ideal candidate is flexible, willing to jump in wherever needed, professional, and excited to work in a fast-paced environment. The Operations Manager will collaborate with the GM and Department Managers in researching new retail products, new menu items, and maintaining Vendor relationships as needed. 

DUTIES RESPONSIBILITIES

• Develop relationships with managers and staff to better understand the needs of the teams, departments and communicate with leadership to improve the company culture
• Maintain operational proficiency and ability to provide support as needed in each department on property
• Assist with invoice reconciliation and approval
• Maintain current Vendor relationships, research new Vendors that adhere to our Company’s Values, place orders, and audit current products for revenue saving opportunities
• Collaborate with the GM, Kitchen Manager, and Events Manager in the execution of Catered Events and the booking of Corporate Retreats
• Along with management team, be responsible for creating a positive work environment, being a good leader, and fostering a teamwork mentality
• Respond to all Hotel and Restaurant Guest reviews across various online platforms and report trends, patterns and concerns to General Manager
• Update business information on various online platforms as needed
• Facilitate the dissemination of the Live Music Booking Agent’s schedule to Staff and Guests, and operate as Point of Contact for all musical performers before, during, and after their performances.
• Maintain/continue to develop Music Playlists and Music Software Programs 

• Maintain and perform monthly inventories in various departments
• Other duties as assigned by the GM

Adrift Hospitality’s Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.
• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.

REQUIREMENTS

• Work on property 35-40 hours per week.
• Respond to slack/emails/company communications in a timely manner each day you work.
• Clearly and appropriately escalate and communicate issues through correct channels.
• Deescalate issues as they arise (staff and guests)
• Arrive on property on time and ready for your shifts.
• Continuously pursue personal growth with the support of the company.
• At all times communicate in a respectful manner. 

QUALIFICATIONS

• Restaurant or hotel experience required.
• Knowledgeable with various restaurant/hotel systems preferred: PMS, CRM, POS, OpenTable
• Must possess exceptional listening and relationship skills.
• Must possess strong leadership skills.
• Ability to take charge and lead a team as needed.
• Responsible and detail oriented.
• Good communication skills.
• Drivers License and reliable transportation required. 
• Must be well organized.
• Flexible and adaptable to changes.
• Able to lift and carry linens/items up to 30lbs.