What are the responsibilities and job description for the Administrator position at adroitts?
The following table lists the technologies associated with ServiceNow.
- Technology • Version • Brief Description
- ServiceNow
Platform
- Vancouver • ServiceNow Platform as a Service
- ServiceNow Mid
Server
- Vancouver • ServiceNow Interface between cloud / on-prem
- Microsoft Windows
Server
- 2019 • O/S that the ServiceNow Mid Server runs on
Work Activities
There are multiple types of work activities that fall under the ServiceNow program. There are day-to-day user and system administrative tasks that need to be performed; there are there are both planned projects and urgent projects which may arise and must be completed in a short time frame and delivered on a certain date; there are day-to-day content tasks for the ServiceNow platform, such as management of the CMDB or other modules.
The O&M activities related to ServiceNow include:
1. Standard Platform/System Administration
a. System Administration of user records, group records, and role records.
b. Auditing of Access to the system.
c. Authoring documentation around system security, access, and user administration.
d. Creation of Access Control Lists (ACL) to limit access to data and reports.
e. Creation of Query Business Rules (QBR) to limit access to data.
f. Migration of Update Sets between sub-production and production instances
g. Quality assurance testing of all changes made to the platform to ensure they meet
quality standards prior to release.
2. Supporting the further development and use of the ITSM module within ServiceNow
a. Creation and Maintenance of catalog items, workflows, and forms.
b. Maintaining and verification of data contained with the CMDB.
3. Supporting the further development and use of the Security Operations module within
ServiceNow
a. Modification of forms, choice lists, and other user interface components
b. Modification of flows, playbooks, Ui actions, catalog scripts and other module
components.
4. Supporting the further development and use of Strategic Portfolio Management module within ServiceNow
a. Modification of forms, choice lists, and other user interface components
b. Modification of flows, UI actions, catalog scripts, and other module components.
5. Supporting the further development and use of IT Operations (ITOM) module within ServiceNow
a. Modification of forms, choice lists, and other user interface components
b. Modification of flows, UI actions, catalog scripts, and other module components.
c. Monitoring and maintenance of ServiceNow Discovery process
6. Supporting the further development and use of IT Asset Management module within ServiceNow
a. Modification of forms, choice lists, and other user interface components
b. Modification of flows, UI actions, catalog scripts, and other module components.
c. Monitoring and maintenance of IT Asset Management data.
7. Supporting the further development and use of the platform as a whole
a. Development and maintenance of any scripts run as-needed or on a schedule.
b. Development and maintenance of policies that help manage the user interface.
c. Development and maintenance of business rules within the platform.
d. Development and maintenance of service portals, portal pages, and portal widgets.
8. Supporting the development and maintenance of all requests for ServiceNow
a. Analysis and requirements gathering for new workflows or workflow adjustments.
b. Authoring user stories to fulfill requirements.
c. Manage scope and implementation plans that meet customer timelines.
d. Development and implementation of the user stories.
e. Following established WMATA protocols for change control and deployment.
Relavant Certification Must
LinkedIn Must
Job Type: Contract
Schedule:
- 8 hour shift
Experience:
- ServiceNow: 8 years (Required)
- ACL: 4 years (Required)
- QBR: 4 years (Required)
Location:
- Washington, DC 20001 (Required)
Ability to Commute:
- Washington, DC 20001 (Required)
Work Location: In person
